Azuga Case Studies Azuga Fleet Customer Success Story: Triton Air

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	Azuga Fleet Customer Success Story: Triton Air Azuga

Azuga Fleet Customer Success Story: Triton Air

Azuga

Technology Category	Analytics & Modeling - Real Time Analytics Sensors - GPS
Applicable Industries	Construction & Infrastructure
Applicable Functions	Field Services
Use Cases	Fleet Management Vehicle Telematics
Services	System Integration
Challenge	Triton Air, a family-owned HVAC, water heating, and refrigeration company, had been using a GPS vehicle tracking solution for many years. However, they faced a series of accidents where video evidence could have exonerated their technicians. The safety of their employees and the community was of paramount importance to them, and at-fault accidents were causing a significant increase in their insurance premiums. They were also looking for a system that aligned with their safety values and a way to monetarily incentivize their technicians. Read More
About Customer	Triton Air is a family-owned and operated HVAC, water heating, and refrigeration company. Trusted by homeowners, business owners, and property management since 2001, Triton specializes in repair, installation, energy-saving strategies, and preventative maintenance. The company is a member of the Service Roundtable group, a best-practices organization for service contractors. Triton Air values the safety of their employees and the community and is committed to reducing accidents and improving driving behavior. Read More
Solution	Triton Air switched to Azuga, a preferred telematics vendor for Service Roundtable (SRT), as well as ServiceTitan. Azuga was chosen for several reasons. The primary criterion was an integrated high-quality GPS and safety camera solution. The ServiceTitan integration enhances dispatching capabilities by overlaying real-time vehicle location within the dispatch board. They also wanted a system that aligned with their safety values, and a way to monetarily incentivize their technicians using Azuga’s mobile driver app and rewards program. Managers throughout the company use many of Azuga’s more popular alerts and reports. This 'management by exception' reduces the need to monitor Azuga’s interface. The company set up 11 customized Alerts related to driving behavior and vehicle health, which are directed to the appropriate personnel. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Sensors - GPS

Applicable Industries

Construction & Infrastructure

Applicable Functions

Field Services

Use Cases

Fleet Management

Vehicle Telematics

Services

System Integration

Challenge

Triton Air, a family-owned HVAC, water heating, and refrigeration company, had been using a GPS vehicle tracking solution for many years. However, they faced a series of accidents where video evidence could have exonerated their technicians. The safety of their employees and the community was of paramount importance to them, and at-fault accidents were causing a significant increase in their insurance premiums. They were also looking for a system that aligned with their safety values and a way to monetarily incentivize their technicians.

About Customer

Triton Air is a family-owned and operated HVAC, water heating, and refrigeration company. Trusted by homeowners, business owners, and property management since 2001, Triton specializes in repair, installation, energy-saving strategies, and preventative maintenance. The company is a member of the Service Roundtable group, a best-practices organization for service contractors. Triton Air values the safety of their employees and the community and is committed to reducing accidents and improving driving behavior.

Solution

Triton Air switched to Azuga, a preferred telematics vendor for Service Roundtable (SRT), as well as ServiceTitan. Azuga was chosen for several reasons. The primary criterion was an integrated high-quality GPS and safety camera solution. The ServiceTitan integration enhances dispatching capabilities by overlaying real-time vehicle location within the dispatch board. They also wanted a system that aligned with their safety values, and a way to monetarily incentivize their technicians using Azuga’s mobile driver app and rewards program. Managers throughout the company use many of Azuga’s more popular alerts and reports. This 'management by exception' reduces the need to monitor Azuga’s interface. The company set up 11 customized Alerts related to driving behavior and vehicle health, which are directed to the appropriate personnel.

Impact #1	Triton Air implemented AI Safety Cameras in all of their work trucks. The benefits include defending technicians from baseless inbound community complaints and providing evidence to law enforcement and their auto insurance provider.
Impact #2	The AI features coach techs through real-time audible notifications on activities such as aggressive driving, cell phone usage, and seat belt utilization.
Impact #3	Alerts on speeding 10 MPH above the speed limit and monitoring unauthorized driving after hours contribute to the reduction in accidents and inefficient driving behavior the company wanted to focus on.

Impact #1

Triton Air implemented AI Safety Cameras in all of their work trucks. The benefits include defending technicians from baseless inbound community complaints and providing evidence to law enforcement and their auto insurance provider.

Impact #2

The AI features coach techs through real-time audible notifications on activities such as aggressive driving, cell phone usage, and seat belt utilization.

Impact #3

Alerts on speeding 10 MPH above the speed limit and monitoring unauthorized driving after hours contribute to the reduction in accidents and inefficient driving behavior the company wanted to focus on.

Benefit #1	20% reduction in accidents
Benefit #2	20% reduction in wear and tear on tires and brakes
Benefit #3	20% reduction in fuel expenses

Benefit #1

20% reduction in accidents

Benefit #2

20% reduction in wear and tear on tires and brakes

Benefit #3

20% reduction in fuel expenses

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Overview

Azuga Fleet Customer Success Story: Triton Air

Operational Impact

Quantitative Benefit