Azuga Case Studies AZUGA FLEET CUSTOMER SUCCESS STORY - HomeWorks Plumbing, Heating & Air

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	AZUGA FLEET CUSTOMER SUCCESS STORY - HomeWorks Plumbing, Heating & Air Azuga

AZUGA FLEET CUSTOMER SUCCESS STORY - HomeWorks Plumbing, Heating & Air

Azuga

Technology Category	Sensors - GPS
Applicable Industries	Buildings
Applicable Functions	Field Services
Use Cases	Fleet Management Vehicle Telematics
Services	System Integration
Challenge	HomeWorks Plumbing, Heating and Air, a home service company based in St. Paul, MN, was struggling with their existing GPS system which was difficult to use, inaccurate, and cumbersome to roll out to the technicians. The company operates three divisions - the installation team, plumbers, and HVAC technicians, all of whom are responsible for delivering quality service to their customers. It was crucial for them to reach the job site on time and safely. The company was also looking for a solution that was easy to install as their trucks are on the road 90% of the time. The previous GPS system was not meeting these requirements, affecting the company's bottom line and customer satisfaction. Read More
About Customer	HomeWorks Plumbing, Heating and Air is a home service company based in St. Paul, MN. The company prides itself on going the extra mile to ensure peak performance for homes’ plumbing, heating, and air conditioning. HomeWorks operates three divisions - the installation team, plumbers, and HVAC technicians. These teams are responsible for delivering quality service to their customers. The company is committed to doing more, training more, and delivering more than any other home service company in their area. The fleet manager at HomeWorks, Megan Kroll, was looking for a GPS system that was easy to use, accurate, and easy to roll out to the technicians. Read More
Solution	HomeWorks chose Azuga Fleet as their GPS solution. Azuga Fleet was easy to install, which was a crucial requirement for HomeWorks as their trucks are on the road 90% of the time. The solution also integrated with other service providers such as ServiceTitan, making it an easy choice for the company. With Azuga Fleet, HomeWorks was able to tell customers exactly when the technician scheduled was going to arrive, improving customer satisfaction. The fleet manager was able to set notifications for various routine tasks associated with the fleet. With an estimated 80% reduction of wear and tear by using Azuga, HomeWorks was able to optimize its fleet. The solution also integrated with Wex fuel cards, making managing fuel costs and creating efficiencies much easier with one platform. Read More Log in to view content
Contents

Technology Category

Sensors - GPS

Applicable Industries

Buildings

Applicable Functions

Field Services

Use Cases

Fleet Management

Vehicle Telematics

Services

System Integration

Challenge

HomeWorks Plumbing, Heating and Air, a home service company based in St. Paul, MN, was struggling with their existing GPS system which was difficult to use, inaccurate, and cumbersome to roll out to the technicians. The company operates three divisions - the installation team, plumbers, and HVAC technicians, all of whom are responsible for delivering quality service to their customers. It was crucial for them to reach the job site on time and safely. The company was also looking for a solution that was easy to install as their trucks are on the road 90% of the time. The previous GPS system was not meeting these requirements, affecting the company's bottom line and customer satisfaction.

About Customer

HomeWorks Plumbing, Heating and Air is a home service company based in St. Paul, MN. The company prides itself on going the extra mile to ensure peak performance for homes’ plumbing, heating, and air conditioning. HomeWorks operates three divisions - the installation team, plumbers, and HVAC technicians. These teams are responsible for delivering quality service to their customers. The company is committed to doing more, training more, and delivering more than any other home service company in their area. The fleet manager at HomeWorks, Megan Kroll, was looking for a GPS system that was easy to use, accurate, and easy to roll out to the technicians.

Solution

HomeWorks chose Azuga Fleet as their GPS solution. Azuga Fleet was easy to install, which was a crucial requirement for HomeWorks as their trucks are on the road 90% of the time. The solution also integrated with other service providers such as ServiceTitan, making it an easy choice for the company. With Azuga Fleet, HomeWorks was able to tell customers exactly when the technician scheduled was going to arrive, improving customer satisfaction. The fleet manager was able to set notifications for various routine tasks associated with the fleet. With an estimated 80% reduction of wear and tear by using Azuga, HomeWorks was able to optimize its fleet. The solution also integrated with Wex fuel cards, making managing fuel costs and creating efficiencies much easier with one platform.

Impact #1	HomeWorks was able to optimize its fleet with an estimated 80% reduction of wear and tear by using Azuga.
Impact #2	The company was able to improve customer satisfaction by telling customers exactly when the technician scheduled was going to arrive.
Impact #3	The fleet manager was able to set notifications for various routine tasks associated with the fleet, making fleet management more efficient.

Impact #1

HomeWorks was able to optimize its fleet with an estimated 80% reduction of wear and tear by using Azuga.

Impact #2

The company was able to improve customer satisfaction by telling customers exactly when the technician scheduled was going to arrive.

Impact #3

The fleet manager was able to set notifications for various routine tasks associated with the fleet, making fleet management more efficient.

Benefit #1	80% reduction of wear and tear on vehicles.
Benefit #2	5.36% of HomeWorks’ fleet have recorded DTC (Diagnostic Trouble Code) events compared to 22.7% vehicles in the same industry, suggesting superior vehicle maintenance.

Benefit #1

80% reduction of wear and tear on vehicles.

Benefit #2

5.36% of HomeWorks’ fleet have recorded DTC (Diagnostic Trouble Code) events compared to 22.7% vehicles in the same industry, suggesting superior vehicle maintenance.

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Overview

AZUGA FLEET CUSTOMER SUCCESS STORY - HomeWorks Plumbing, Heating & Air

Operational Impact

Quantitative Benefit