Azuga Case Studies AZUGA FLEET CUSTOMER SUCCESS STORY - Connors Plumbing & Heating

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	AZUGA FLEET CUSTOMER SUCCESS STORY - Connors Plumbing & Heating Azuga

AZUGA FLEET CUSTOMER SUCCESS STORY - Connors Plumbing & Heating

Azuga

Technology Category	Sensors - GPS
Applicable Industries	Construction & Infrastructure
Applicable Functions	Logistics & Transportation
Use Cases	Fleet Management Real-Time Location System (RTLS)
Services	System Integration
Challenge	Connors Plumbing & Heating, a team of licensed plumbers and heating and air conditioning experts, services South Central Minnesota, a vast area with 16 towns. The company has over 15 technicians in the field, making it challenging to manage and coordinate their operations. The main challenges included identifying the best technician to send to a job based on the location of the technician, vehicle, and customer, keeping a log of vehicle inspections and maintenance, and knowing where everyone is at any time given the large service area and number of technicians out in the field. Read More
About Customer	Connors Plumbing & Heating is a team of licensed plumbers and heating and air conditioning experts that have serviced South Central Minnesota for the last 70 years. The area has 16 towns in total, making it a vast serviceable area for Connors’ 15-plus technicians in the field. The company prides itself on being 'ready in a pinch' and aims to provide efficient and effective services to its customers. To improve its operations and service delivery, Connors Plumbing & Heating opted for Azuga’s fleet tracking system. Read More
Solution	Connors Plumbing & Heating implemented Azuga’s fleet tracking system to improve visibility and ultimately dispatching and operating efficiency. The solution offers real-time GPS location that allows the dispatching team to pinpoint technicians and vehicles in relation to the job site quickly. The system's geo-fencing capabilities offer critical alerts when a vehicle enters, leaves, or stays within a certain area, providing improved control and visibility. Additionally, the system's engine diagnostics and fault code alerts offer a digital record of maintenance and inspection information that doesn’t have to be updated manually. Read More Log in to view content
Contents

Technology Category

Sensors - GPS

Applicable Industries

Construction & Infrastructure

Applicable Functions

Logistics & Transportation

Use Cases

Fleet Management

Real-Time Location System (RTLS)

Services

System Integration

Challenge

Connors Plumbing & Heating, a team of licensed plumbers and heating and air conditioning experts, services South Central Minnesota, a vast area with 16 towns. The company has over 15 technicians in the field, making it challenging to manage and coordinate their operations. The main challenges included identifying the best technician to send to a job based on the location of the technician, vehicle, and customer, keeping a log of vehicle inspections and maintenance, and knowing where everyone is at any time given the large service area and number of technicians out in the field.

About Customer

Connors Plumbing & Heating is a team of licensed plumbers and heating and air conditioning experts that have serviced South Central Minnesota for the last 70 years. The area has 16 towns in total, making it a vast serviceable area for Connors’ 15-plus technicians in the field. The company prides itself on being 'ready in a pinch' and aims to provide efficient and effective services to its customers. To improve its operations and service delivery, Connors Plumbing & Heating opted for Azuga’s fleet tracking system.

Solution

Connors Plumbing & Heating implemented Azuga’s fleet tracking system to improve visibility and ultimately dispatching and operating efficiency. The solution offers real-time GPS location that allows the dispatching team to pinpoint technicians and vehicles in relation to the job site quickly. The system's geo-fencing capabilities offer critical alerts when a vehicle enters, leaves, or stays within a certain area, providing improved control and visibility. Additionally, the system's engine diagnostics and fault code alerts offer a digital record of maintenance and inspection information that doesn’t have to be updated manually.

Impact #1	Faster Response Time: Fleet managers can now find the closest technician in the field to a customer in seconds. This efficient dispatching increases efficiency and customer satisfaction.
Impact #2	Improved Visibility & Control: Fleet managers can now use geofencing to create custom alerts based on their most priority areas - such as around the office, near a customer, or otherwise.
Impact #3	Reduction of Tedious Tasks: Automatically collected maintenance data from the vehicles’ engines allows for streamlined reporting and recordkeeping.

Impact #1

Faster Response Time: Fleet managers can now find the closest technician in the field to a customer in seconds. This efficient dispatching increases efficiency and customer satisfaction.

Impact #2

Improved Visibility & Control: Fleet managers can now use geofencing to create custom alerts based on their most priority areas - such as around the office, near a customer, or otherwise.

Impact #3

Reduction of Tedious Tasks: Automatically collected maintenance data from the vehicles’ engines allows for streamlined reporting and recordkeeping.

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Overview

AZUGA FLEET CUSTOMER SUCCESS STORY - Connors Plumbing & Heating

Operational Impact