Axis Streamlines Medication Management in Japan with Twilio’s Programmable SMS Platform

In Japan, managing patients’ medication records is a daunting task due to the country's population of over 126 million people. The challenge is to keep track of numerous medications for each patient with utmost precision. The situation was further complicated in September of the previous year when the Pharmaceutical Affairs and Medical Device Act enacted a revision requiring patient follow-ups after specific medications were dispensed. This increased the workload of pharmacists, necessitating an efficient communication solution. Previously, medication guidance was primarily given over the phone, requiring the pharmacist to keep a record of the conversation with the patient. However, many patients didn’t answer their phones, making it difficult to conduct necessary follow-up calls. The revision to the September Act presented an opportunity to re-examine communication tools that could help reduce the burden on pharmacists while ensuring patients received the necessary medication guidance.

Axis, Inc. is a technology company based in the Asia-Pacific region, specifically Japan. It is a small-sized company that operates in the healthcare industry, providing solutions to streamline and improve the management of patients' medication records. The company developed Medixs, a cloud-based, cost-efficient, electronic medication record system that is easy to implement. The system supports patients’ safety while helping to streamline pharmacists’ guidance and communications post the administration of certain medications, especially those with high-risk and potential interactions. Axis is committed to leveraging the potential of IT and healthcare to further reduce burdens on pharmacists and patients.