RingCentral Case Studies Axial Enhances IT Efficiency and Productivity with RingCentral

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	Axial Enhances IT Efficiency and Productivity with RingCentral RingCentral

Axial Enhances IT Efficiency and Productivity with RingCentral

RingCentral

Technology Category	Infrastructure as a Service (IaaS) - Private Cloud
Applicable Industries	Finance & Insurance Telecommunications
Use Cases	Leasing Finance Automation Time Sensitive Networking
Services	System Integration
Challenge	Axial, a platform that connects business owners and their advisors with capital to grow, finance, and sell their companies, was facing a significant challenge with their existing phone service. The service lacked practical features and the flexibility that the team needed for efficient communication. The service provider insisted that the only way to guarantee high-quality service was to purchase additional bandwidth dedicated to the phone system. This was not a viable solution for Axial, as it would increase their operational costs. Furthermore, the sales team at Axial, who spend an average of 80% of their time on the phone, required good call quality and the ability to record calls. The existing system did not meet these requirements, leading to inefficiencies and communication challenges. Read More
About Customer	Axial is a platform that connects business owners and their advisors with capital to grow, finance, and sell their companies. Founded in 2010 and headquartered in New York City, Axial aims to better organize the private capital markets to meet the financial needs of entrepreneurs as they run and grow their businesses. The company has a team of 98 employees, with a significant portion of them, particularly the sales team, spending a large amount of their time on the phone. Therefore, efficient and high-quality communication is crucial for their operations. Read More
Solution	In order to address these challenges, Axial decided to switch to RingCentral Office®. This solution provided the flexibility and practical features that the team needed. The sales team could now record calls and ensure good call quality, which was essential for their operations. The employees at Axial were able to efficiently communicate by using the corporate extension directory, rather than searching for individual phone numbers. This significantly improved their productivity. Additionally, RingCentral provided several key features that Axial took full advantage of. These included individual conference bridges, electronic faxing, Salesforce® integration, and additional flexibility with the RingCentral desktop and mobile apps. From an administrative point of view, RingCentral improved efficiency for the lone IT staff member, making it easier to manage the rapidly growing employee base. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Private Cloud

Applicable Industries

Finance & Insurance

Telecommunications

Use Cases

Leasing Finance Automation

Time Sensitive Networking

Services

System Integration

Challenge

Axial, a platform that connects business owners and their advisors with capital to grow, finance, and sell their companies, was facing a significant challenge with their existing phone service. The service lacked practical features and the flexibility that the team needed for efficient communication. The service provider insisted that the only way to guarantee high-quality service was to purchase additional bandwidth dedicated to the phone system. This was not a viable solution for Axial, as it would increase their operational costs. Furthermore, the sales team at Axial, who spend an average of 80% of their time on the phone, required good call quality and the ability to record calls. The existing system did not meet these requirements, leading to inefficiencies and communication challenges.

About Customer

Axial is a platform that connects business owners and their advisors with capital to grow, finance, and sell their companies. Founded in 2010 and headquartered in New York City, Axial aims to better organize the private capital markets to meet the financial needs of entrepreneurs as they run and grow their businesses. The company has a team of 98 employees, with a significant portion of them, particularly the sales team, spending a large amount of their time on the phone. Therefore, efficient and high-quality communication is crucial for their operations.

Solution

In order to address these challenges, Axial decided to switch to RingCentral Office®. This solution provided the flexibility and practical features that the team needed. The sales team could now record calls and ensure good call quality, which was essential for their operations. The employees at Axial were able to efficiently communicate by using the corporate extension directory, rather than searching for individual phone numbers. This significantly improved their productivity. Additionally, RingCentral provided several key features that Axial took full advantage of. These included individual conference bridges, electronic faxing, Salesforce® integration, and additional flexibility with the RingCentral desktop and mobile apps. From an administrative point of view, RingCentral improved efficiency for the lone IT staff member, making it easier to manage the rapidly growing employee base.

Impact #1	The switch to RingCentral Office® resulted in significant operational improvements for Axial. The sales team, who spend a majority of their time on the phone, now had access to good call quality and the ability to record calls, which were essential for their operations. The employees were able to communicate more efficiently by using the corporate extension directory, rather than searching for individual phone numbers. This led to a significant improvement in productivity. Additionally, the administrative burden on the lone IT staff member was reduced, making it easier to manage the rapidly growing employee base. The additional features provided by RingCentral, such as individual conference bridges, electronic faxing, and Salesforce® integration, further enhanced the operational efficiency of the company.

Impact #1

The switch to RingCentral Office® resulted in significant operational improvements for Axial. The sales team, who spend a majority of their time on the phone, now had access to good call quality and the ability to record calls, which were essential for their operations. The employees were able to communicate more efficiently by using the corporate extension directory, rather than searching for individual phone numbers. This led to a significant improvement in productivity. Additionally, the administrative burden on the lone IT staff member was reduced, making it easier to manage the rapidly growing employee base. The additional features provided by RingCentral, such as individual conference bridges, electronic faxing, and Salesforce® integration, further enhanced the operational efficiency of the company.

Benefit #1	Sales team spends 80% of their time on the phone, implying a significant improvement in productivity with the new system
Benefit #2	Efficient communication established for a rapidly growing team of 98 employees
Benefit #3	Additional features like individual conference bridges, electronic faxing, Salesforce® integration provided by RingCentral

Benefit #1

Sales team spends 80% of their time on the phone, implying a significant improvement in productivity with the new system

Benefit #2

Efficient communication established for a rapidly growing team of 98 employees

Benefit #3

Additional features like individual conference bridges, electronic faxing, Salesforce® integration provided by RingCentral

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Overview

Axial Enhances IT Efficiency and Productivity with RingCentral

Operational Impact

Quantitative Benefit