Amazon Web Services Case Studies AWS Partner Story: Stonehenge NYC & Klika Tech – Bringing the Apartment of the Future to Today’s Tenants

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	AWS Partner Story: Stonehenge NYC & Klika Tech – Bringing the Apartment of the Future to Today’s Tenants Amazon Web Services

AWS Partner Story: Stonehenge NYC & Klika Tech – Bringing the Apartment of the Future to Today’s Tenants

Amazon Web Services

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Building Automation & Control Remote Asset Management Real-Time Location System (RTLS)
Services	Cloud Planning, Design & Implementation Services Data Science Services System Integration
Challenge	Stonehenge NYC, a private real estate group, was facing challenges with its outdated rental approval process and other tenant-related services. The company wanted to differentiate itself in the market by becoming technology-driven to drive efficiencies throughout its entire organization that result in a better customer experience. The team turned to Salesforce, a Customer Relationship Management (CRM) platform leader, to modernize the sales and leasing process. As the company continued to develop its Salesforce application and explore how new technologies, such as Internet of Things (IoT), would be key to its digital transformation journey, it chose to migrate its applications to Amazon Web Services (AWS). Read More
About Customer	Stonehenge NYC and its affiliated companies are a vertically integrated, private real estate group with expertise in investment management, property management, development, design, construction, and leasing. The company is focused on using cutting-edge technology throughout its organization to differentiate itself in the real estate market. Stonehenge NYC aims to modernize rental processes to provide a better tenant experience and build a Digital Native Apartment. The company is leveraging technology to provide a new, digital-first experience for tenants, giving management faster insight into data, and streamlining responses to tenant requests. Read More
Solution	Stonehenge NYC partnered with Klika Tech, an AWS Consulting Partner focusing on the Internet of Things (IoT), Big Data, and Data Visualization solutions, to evolve its Salesforce system and adopt AWS technology. Klika Tech built a proof of concept (PoC) to demonstrate what’s possible using Alexa for Business, Salesforce, and AWS IoT. As part of the PoC, AWS IoT monitored the AC in the apartment and controlled it using Alexa. They created a system by which tenants can report service issues via Alexa which are automatically entered into Salesforce, where they can be monitored and addressed by management. In the Stonehenge NYC executive offices, Alexa provides reports to management on their entire building portfolio including move ins/outs by date and location, as well as rental and available apartment statistics. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Building Automation & Control

Remote Asset Management

Real-Time Location System (RTLS)

Services

Cloud Planning, Design & Implementation Services

Data Science Services

System Integration

Challenge

Stonehenge NYC, a private real estate group, was facing challenges with its outdated rental approval process and other tenant-related services. The company wanted to differentiate itself in the market by becoming technology-driven to drive efficiencies throughout its entire organization that result in a better customer experience. The team turned to Salesforce, a Customer Relationship Management (CRM) platform leader, to modernize the sales and leasing process. As the company continued to develop its Salesforce application and explore how new technologies, such as Internet of Things (IoT), would be key to its digital transformation journey, it chose to migrate its applications to Amazon Web Services (AWS).

About Customer

Stonehenge NYC and its affiliated companies are a vertically integrated, private real estate group with expertise in investment management, property management, development, design, construction, and leasing. The company is focused on using cutting-edge technology throughout its organization to differentiate itself in the real estate market. Stonehenge NYC aims to modernize rental processes to provide a better tenant experience and build a Digital Native Apartment. The company is leveraging technology to provide a new, digital-first experience for tenants, giving management faster insight into data, and streamlining responses to tenant requests.

Solution

Stonehenge NYC partnered with Klika Tech, an AWS Consulting Partner focusing on the Internet of Things (IoT), Big Data, and Data Visualization solutions, to evolve its Salesforce system and adopt AWS technology. Klika Tech built a proof of concept (PoC) to demonstrate what’s possible using Alexa for Business, Salesforce, and AWS IoT. As part of the PoC, AWS IoT monitored the AC in the apartment and controlled it using Alexa. They created a system by which tenants can report service issues via Alexa which are automatically entered into Salesforce, where they can be monitored and addressed by management. In the Stonehenge NYC executive offices, Alexa provides reports to management on their entire building portfolio including move ins/outs by date and location, as well as rental and available apartment statistics.

Impact #1	The integration of Alexa for Business with Salesforce and AWS IoT has improved the tenant experience by providing an enjoyable and delightful experience and peace of mind to tenants in completely new ways.
Impact #2	The data collected in Salesforce and the ability to open and close tickets on the spot has enabled the management to analyze how quickly a maintenance issue was resolved and proactively address any trends noticed with response times, device issues, etc.
Impact #3	The technology has helped the leasing team better understand inventory in real-time and focus its efforts more effectively.

Impact #1

The integration of Alexa for Business with Salesforce and AWS IoT has improved the tenant experience by providing an enjoyable and delightful experience and peace of mind to tenants in completely new ways.

Impact #2

The data collected in Salesforce and the ability to open and close tickets on the spot has enabled the management to analyze how quickly a maintenance issue was resolved and proactively address any trends noticed with response times, device issues, etc.

Impact #3

The technology has helped the leasing team better understand inventory in real-time and focus its efforts more effectively.

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Overview

AWS Partner Story: Stonehenge NYC & Klika Tech – Bringing the Apartment of the Future to Today’s Tenants

Operational Impact