FreightPOP Case Studies Award-Winning Global Mailer Wins Big With Shipping Software

Edit This Case Study Record

	Award-Winning Global Mailer Wins Big With Shipping Software FreightPOP

Award-Winning Global Mailer Wins Big With Shipping Software

FreightPOP

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions	Logistics & Transportation
Use Cases	Fleet Management Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The customer, a global mailer and shipper, was facing challenges with their daily logistical operations. They were using multiple carrier websites and portals for every shipment to find the best rates and then schedule and generate required paperwork. This process was cumbersome and time-consuming, often taking 20-30 minutes to organize a single shipment. The customer needed a solution that could streamline these processes, provide automation and reporting, and offer strong customer support. Read More
About Customer	The customer is a global mailer and shipper that has been operating since 1999. They serve over 200 countries every day, tapping into their global network of over 60 postal and private delivery systems. This allows them to eliminate overhead and hidden costs for their clients. The company's dedication to excellence has been consistently recognized by Inc. 5000 as a top growth company. They incorporate a rigorous 13-step delivery system at their processing centers, and all shipments must pass three quality checkpoints (receiving, verification, and closeout). Read More
Solution	The customer started using FreightPOP in 2018 to meet their objectives. FreightPOP provided an intuitive user interface that made training easy and promoted greater adoption. It allowed unlimited users with variable roles/permission settings and cross-department optimization. The platform was highly configurable to existing processes and APIs through a cloud-based system. FreightPOP made rate shopping efficient and quick for the customer's team. They could view hundreds of carrier quotes on a single dashboard, select the best rate, and generate all shipping paperwork, pulling data from their ordering system. The customer also set up portals through FreightPOP that allowed their clients to 'self-serve', reducing customer service calls and allowing them to instantly action requests for themselves any time of day. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Functions

Logistics & Transportation

Use Cases

Fleet Management

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The customer, a global mailer and shipper, was facing challenges with their daily logistical operations. They were using multiple carrier websites and portals for every shipment to find the best rates and then schedule and generate required paperwork. This process was cumbersome and time-consuming, often taking 20-30 minutes to organize a single shipment. The customer needed a solution that could streamline these processes, provide automation and reporting, and offer strong customer support.

About Customer

The customer is a global mailer and shipper that has been operating since 1999. They serve over 200 countries every day, tapping into their global network of over 60 postal and private delivery systems. This allows them to eliminate overhead and hidden costs for their clients. The company's dedication to excellence has been consistently recognized by Inc. 5000 as a top growth company. They incorporate a rigorous 13-step delivery system at their processing centers, and all shipments must pass three quality checkpoints (receiving, verification, and closeout).

Solution

The customer started using FreightPOP in 2018 to meet their objectives. FreightPOP provided an intuitive user interface that made training easy and promoted greater adoption. It allowed unlimited users with variable roles/permission settings and cross-department optimization. The platform was highly configurable to existing processes and APIs through a cloud-based system. FreightPOP made rate shopping efficient and quick for the customer's team. They could view hundreds of carrier quotes on a single dashboard, select the best rate, and generate all shipping paperwork, pulling data from their ordering system. The customer also set up portals through FreightPOP that allowed their clients to 'self-serve', reducing customer service calls and allowing them to instantly action requests for themselves any time of day.

Impact #1	Streamlined daily operations, resulting in significant time savings.
Impact #2	Increased visibility across departments.
Impact #3	Ability to quickly generate reports to manage shipments and customers.

Impact #1

Streamlined daily operations, resulting in significant time savings.

Impact #2

Increased visibility across departments.

Impact #3

Ability to quickly generate reports to manage shipments and customers.

Benefit #1	Reduced the time to organize a shipment from 20-30 minutes to just a few minutes.
Benefit #2	Enabled clients to 'self-serve', reducing customer service calls.

Benefit #1

Reduced the time to organize a shipment from 20-30 minutes to just a few minutes.

Benefit #2

Enabled clients to 'self-serve', reducing customer service calls.

Download PDF Version

Overview

Award-Winning Global Mailer Wins Big With Shipping Software

Operational Impact

Quantitative Benefit