Case Studies Award-winning dashboards deliver customer service team stories alongside data to increase speed to insight

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	Award-winning dashboards deliver customer service team stories alongside data to increase speed to insight

Award-winning dashboards deliver customer service team stories alongside data to increase speed to insight

Technology Category	Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Data Visualization
Applicable Industries	Retail Software
Applicable Functions	Business Operation Sales & Marketing
Services	Software Design & Engineering Services System Integration
Challenge	The Analytics team developed a comprehensive dashboard to inform and highlight business performance metrics across the Customer Service team. Visible by everyone from Executive leadership to floor managers, the dashboard includes reports on the overall business summary, trends, KPI performance, and more. For some, the visualizations on the dashboard were difficult to interpret, and the champions on the customer service team were spending a significant amount of time analyzing the data and explaining key takeaways to different departments. Read More
About Customer	Narrative Science is a company that creates software to transform enterprise data into stories, driving understanding and results. Their technology, powered by artificial intelligence, automatically converts data into easy-to-understand reports, transforming statistics into stories and numbers into knowledge. They work with a range of customers including Deloitte, MasterCard, USAA, and members of the U.S. intelligence community. Their solutions empower these organizations to understand and act on key business metrics, make better decisions, and focus talent on higher-value tasks through the power of data storytelling. Read More
Solution	The multi-national retailer turned to Narrative Science for Narratives for MicroStrategy, which instantly transforms complex data visualizations in MicroStrategy into dynamic stories that surface interesting trends in a written format. From charts and graphs to dynamic, easy-to-read narratives, Narratives for MicroStrategy automatically writes insights about visualizations that anyone can share. This solution allowed the customer service team to spend less time analyzing data and more time focusing on higher-value tasks. The transformation of data into narratives made it easier for different departments to understand key takeaways, thereby increasing overall engagement and adoption of the dashboard. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Data Visualization

Applicable Industries

Retail

Software

Applicable Functions

Business Operation

Sales & Marketing

Services

Software Design & Engineering Services

System Integration

Challenge

The Analytics team developed a comprehensive dashboard to inform and highlight business performance metrics across the Customer Service team. Visible by everyone from Executive leadership to floor managers, the dashboard includes reports on the overall business summary, trends, KPI performance, and more. For some, the visualizations on the dashboard were difficult to interpret, and the champions on the customer service team were spending a significant amount of time analyzing the data and explaining key takeaways to different departments.

About Customer

Narrative Science is a company that creates software to transform enterprise data into stories, driving understanding and results. Their technology, powered by artificial intelligence, automatically converts data into easy-to-understand reports, transforming statistics into stories and numbers into knowledge. They work with a range of customers including Deloitte, MasterCard, USAA, and members of the U.S. intelligence community. Their solutions empower these organizations to understand and act on key business metrics, make better decisions, and focus talent on higher-value tasks through the power of data storytelling.

Solution

The multi-national retailer turned to Narrative Science for Narratives for MicroStrategy, which instantly transforms complex data visualizations in MicroStrategy into dynamic stories that surface interesting trends in a written format. From charts and graphs to dynamic, easy-to-read narratives, Narratives for MicroStrategy automatically writes insights about visualizations that anyone can share. This solution allowed the customer service team to spend less time analyzing data and more time focusing on higher-value tasks. The transformation of data into narratives made it easier for different departments to understand key takeaways, thereby increasing overall engagement and adoption of the dashboard.

Impact #1	Winning submission for world dashboard competition.
Impact #2	Increased engagement as more time spent reviewing dashboards within MicroStrategy.
Impact #3	Up-tick in adoption with higher login activity.

Impact #1

Winning submission for world dashboard competition.

Impact #2

Increased engagement as more time spent reviewing dashboards within MicroStrategy.

Impact #3

Up-tick in adoption with higher login activity.

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Overview

Award-winning dashboards deliver customer service team stories alongside data to increase speed to insight

Operational Impact