Netomi
Case Studies
Aventon's Customer Support Transformation with AI
Overview
Aventon's Customer Support Transformation with AINetomi |
Procurement Sales & Marketing | |
Demand Planning & Forecasting Leasing Finance Automation | |
Operational Impact
The introduction of the AI-powered assistant, Bolt, has transformed Aventon's customer support operations. The ability to deflect repeatable queries has allowed the customer support team to focus on complex and nuanced requests, thereby improving the quality of service. The team is now able to offer 24/7 support, which was not possible before due to the volume of tickets. Furthermore, the use of AI has enabled Aventon to maintain a personal connection with its customers, which is crucial in the world of cycling. The improved response times and quality of service have significantly enhanced the customer experience. | |
Quantitative Benefit
50% deflection of customer queries over chat | |
15% deflection of customer queries over email | |
Significant reduction in email response times from an average of 1.5 - 2 weeks | |