IBM
Case Studies
Avea Iletisim Hizmetleri: Enhancing Telecom Customer Experience through Efficient Data Management
Overview
Avea Iletisim Hizmetleri: Enhancing Telecom Customer Experience through Efficient Data ManagementIBM |
Functional Applications - Enterprise Resource Planning Systems (ERP) Robots - Wheeled Robots | |
Electronics Telecommunications | |
Quality Assurance | |
Inventory Management Time Sensitive Networking | |
Operational Impact
The new content management platform and the introduction of e-invoicing have brought significant operational benefits to Avea. With content now available at agents’ fingertips, Avea can process customer requests and enquiries faster than ever before, boosting subscriber satisfaction. The more efficient content management enables teams to spend less time hunting down information, and more time engaging with customers. The switch to e-invoicing has not only expedited the billing process but also reduced the risk of paper documents being lost in the mail. By streamlining access to key content and enabling customer service teams to work more quickly and efficiently, Avea can support profitable business growth without compromising on the high-quality service delivered to subscribers. | |
Quantitative Benefit
$2 million saved monthly in invoicing costs, delivering a boost to profit margins | |
800 million documents managed from a single shared content platform | |
Reduced average call handling time, saving time and money | |