NETSCOUT Case Studies Automotive Financial Services Organization Protects Business Revenue with NETSCOUT

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	Automotive Financial Services Organization Protects Business Revenue with NETSCOUT NETSCOUT

Automotive Financial Services Organization Protects Business Revenue with NETSCOUT

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Automotive Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Asset Health Management (AHM) Infrastructure Inspection
Services	System Integration Testing & Certification
Challenge	The financial services organization, which operates globally to provide direct banking, financing, leasing, automotive, insurance, fleet management, and other services to customers of a particular automotive company, was facing a challenge. As the company grew, a new datacenter was needed to meet modern expanding needs. NetOps was responsible for ensuring high quality end user experience and needed a solution to restore end-to-end visibility within the new datacenter design. Virtualized environments increased the difficulty in ensuring visibility at the access level. As part of the launch of the new datacenter, security policies were tightened up, and a new policy was put in place requiring all access to production environments to go through one of two isolated DMZ’s. This created a big challenge for IT. Customers and employees of this organization rely on critical applications and business services for important functions to drive business revenue, including Citrix XenApp published desktops, Oracle, and an in-house dealer financing application published over Citrix. Read More
About Customer	This financial services organization operates globally to provide direct banking, financing, leasing, automotive, insurance, fleet management, and other services to customers of a particular automotive company. Thousands of employees in more than 50 offices around the world work to support millions of customers as they finance, lease, or insure their motor vehicles. The organization has been a long-time NETSCOUT® customer, using the solution primarily for troubleshooting and reporting. The enhanced visibility has allowed them to assure uptime, resolve problems quickly, and stay aligned to the business. As the company grew, a new datacenter was needed to meet modern expanding needs. Read More
Solution	The nGeniusONE service assurance platform was deployed with a Global Manager Server to provide end-to-end visibility for critical business applications. InfiniStreamNG appliances were deployed in the new datacenter to capture packet data and convert it to smart data for proactive detection and troubleshooting, while nGenius Packet Flow Switches were deployed to distribute packet data from the connection layer to the ISNG appliances, expanding visibility across the datacenter environment. Thanks to the power of Smart Data and ASI, NetOps was able to restore their visibility end-to-end into the performance of application transactions, allowing them to identify if a performance issue was with the application or the underlying Citrix infrastructure. Oracle database issues could be diagnosed quickly and easily, ensuring cross team collaboration and accurate reporting to the business. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Automotive

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Asset Health Management (AHM)

Infrastructure Inspection

Services

System Integration

Testing & Certification

Challenge

The financial services organization, which operates globally to provide direct banking, financing, leasing, automotive, insurance, fleet management, and other services to customers of a particular automotive company, was facing a challenge. As the company grew, a new datacenter was needed to meet modern expanding needs. NetOps was responsible for ensuring high quality end user experience and needed a solution to restore end-to-end visibility within the new datacenter design. Virtualized environments increased the difficulty in ensuring visibility at the access level. As part of the launch of the new datacenter, security policies were tightened up, and a new policy was put in place requiring all access to production environments to go through one of two isolated DMZ’s. This created a big challenge for IT. Customers and employees of this organization rely on critical applications and business services for important functions to drive business revenue, including Citrix XenApp published desktops, Oracle, and an in-house dealer financing application published over Citrix.

About Customer

This financial services organization operates globally to provide direct banking, financing, leasing, automotive, insurance, fleet management, and other services to customers of a particular automotive company. Thousands of employees in more than 50 offices around the world work to support millions of customers as they finance, lease, or insure their motor vehicles. The organization has been a long-time NETSCOUT® customer, using the solution primarily for troubleshooting and reporting. The enhanced visibility has allowed them to assure uptime, resolve problems quickly, and stay aligned to the business. As the company grew, a new datacenter was needed to meet modern expanding needs.

Solution

The nGeniusONE service assurance platform was deployed with a Global Manager Server to provide end-to-end visibility for critical business applications. InfiniStreamNG appliances were deployed in the new datacenter to capture packet data and convert it to smart data for proactive detection and troubleshooting, while nGenius Packet Flow Switches were deployed to distribute packet data from the connection layer to the ISNG appliances, expanding visibility across the datacenter environment. Thanks to the power of Smart Data and ASI, NetOps was able to restore their visibility end-to-end into the performance of application transactions, allowing them to identify if a performance issue was with the application or the underlying Citrix infrastructure. Oracle database issues could be diagnosed quickly and easily, ensuring cross team collaboration and accurate reporting to the business.

Impact #1	Proactively identify and isolate business critical application issues quickly, reducing meantime-to-repair (MTTR) and speeding resolution of customer and dealer affecting service degradations and outages.
Impact #2	By proactively avoiding unnecessary downtime, resolving issues before they can impact many employees or customers, the solutions enable IT to protect the business and increase uptime for critical revenue generating applications.
Impact #3	NetOps can now trace the path of a transaction end to end and see the impact of latency or network congestion as the communication hands off from the Citrix front end to the application, to the database. This allows them to quickly diagnose whether a problem is with Citrix, the network, the application, or the database, and escalate promptly to the correct team, reducing MTTR.

Impact #1

Proactively identify and isolate business critical application issues quickly, reducing meantime-to-repair (MTTR) and speeding resolution of customer and dealer affecting service degradations and outages.

Impact #2

By proactively avoiding unnecessary downtime, resolving issues before they can impact many employees or customers, the solutions enable IT to protect the business and increase uptime for critical revenue generating applications.

Impact #3

NetOps can now trace the path of a transaction end to end and see the impact of latency or network congestion as the communication hands off from the Citrix front end to the application, to the database. This allows them to quickly diagnose whether a problem is with Citrix, the network, the application, or the database, and escalate promptly to the correct team, reducing MTTR.

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Overview

Automotive Financial Services Organization Protects Business Revenue with NETSCOUT

Operational Impact