Metapack Case Studies Automation through MetaPack Leads to significant cost Savings

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	Automation through MetaPack Leads to significant cost Savings Metapack

Automation through MetaPack Leads to significant cost Savings

Metapack

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation Sales & Marketing
Use Cases	Supply Chain Visibility Track & Trace of Assets
Services	System Integration
Challenge	Childrensalon, one of the UK’s largest online retailers of children’s fashion, was running a manual despatch operation that used a number of different carriers. In order to process orders through the website, picking lists and invoices had to be printed manually. Although systems were automated as far as possible, there was pressure on staff to select the best carrier and to ensure that all necessary paperwork had been completed correctly. Once the goods were in transit, obtaining tracking information was a time-consuming task that placed an additional burden on customer service personnel. This inefficient use of time and resource combined with the lack of sufficient tracking information led to a procedure that would enable the company to maintain exceptional levels of service to customers. Read More
About Customer	Childrensalon is a UK-based online retailer of children's fashion. Established in 1952, the company has grown to become one of the largest in its sector, offering over 270 brands across a range of products including luxury clothing, special occasion outfits, accessories, toys, gifts, and bags. Despite having automated systems in place, the company was facing challenges with its despatch operation, which was largely manual and involved the use of several different carriers. This was leading to inefficiencies in time and resource use, as well as difficulties in tracking orders once they were in transit. Read More
Solution	Childrensalon chose to implement MetaPack as a way to tackle these challenges at the same time that it moved to a much larger warehouse, providing the ideal opportunity to start fresh with an automated delivery management solution capable of efficiently handling the company’s growing sales. Now orders are downloaded from the website stock management system into MetaPack, and with just a few clicks each order is allocated to the correct carrier, automatically creating an order history for each consignment. Childrensalon has also introduced MetaPack’s tracking functionality, so that emails are sent at the point of despatch to notify the customer of the order number, complete with a link to the relevant carrier’s tracking facility. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Sales & Marketing

Use Cases

Supply Chain Visibility

Track & Trace of Assets

Services

System Integration

Challenge

Childrensalon, one of the UK’s largest online retailers of children’s fashion, was running a manual despatch operation that used a number of different carriers. In order to process orders through the website, picking lists and invoices had to be printed manually. Although systems were automated as far as possible, there was pressure on staff to select the best carrier and to ensure that all necessary paperwork had been completed correctly. Once the goods were in transit, obtaining tracking information was a time-consuming task that placed an additional burden on customer service personnel. This inefficient use of time and resource combined with the lack of sufficient tracking information led to a procedure that would enable the company to maintain exceptional levels of service to customers.

About Customer

Childrensalon is a UK-based online retailer of children's fashion. Established in 1952, the company has grown to become one of the largest in its sector, offering over 270 brands across a range of products including luxury clothing, special occasion outfits, accessories, toys, gifts, and bags. Despite having automated systems in place, the company was facing challenges with its despatch operation, which was largely manual and involved the use of several different carriers. This was leading to inefficiencies in time and resource use, as well as difficulties in tracking orders once they were in transit.

Solution

Childrensalon chose to implement MetaPack as a way to tackle these challenges at the same time that it moved to a much larger warehouse, providing the ideal opportunity to start fresh with an automated delivery management solution capable of efficiently handling the company’s growing sales. Now orders are downloaded from the website stock management system into MetaPack, and with just a few clicks each order is allocated to the correct carrier, automatically creating an order history for each consignment. Childrensalon has also introduced MetaPack’s tracking functionality, so that emails are sent at the point of despatch to notify the customer of the order number, complete with a link to the relevant carrier’s tracking facility.

Impact #1	By automating decisions on carrier allocation, Childrensalon has significantly cut its carrier costs.
Impact #2	MetaPack produces all necessary labels through one system to one printer regardless of carrier, handwritten documentation has been eliminated. This means errors are reduced and efficiency has dramatically increased.
Impact #3	Childrensalon now completes periodic reviews on carrier performance to ensure service remains at the highest possible level.

Impact #1

By automating decisions on carrier allocation, Childrensalon has significantly cut its carrier costs.

Impact #2

MetaPack produces all necessary labels through one system to one printer regardless of carrier, handwritten documentation has been eliminated. This means errors are reduced and efficiency has dramatically increased.

Impact #3

Childrensalon now completes periodic reviews on carrier performance to ensure service remains at the highest possible level.

Benefit #1	Reduction in carrier costs
Benefit #2	Fall in inbound customer service calls

Benefit #1

Reduction in carrier costs

Benefit #2

Fall in inbound customer service calls

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Overview

Automation through MetaPack Leads to significant cost Savings

Operational Impact

Quantitative Benefit