Jiffy Case Studies Automation Revolutionizes Employee Onboarding in Global Professional Services Firm

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	Automation Revolutionizes Employee Onboarding in Global Professional Services Firm Jiffy

Automation Revolutionizes Employee Onboarding in Global Professional Services Firm

Jiffy

Technology Category	Analytics & Modeling - Robotic Process Automation (RPA)
Use Cases	Chatbots Time Sensitive Networking
Challenge	A leading global professional services firm was grappling with the challenge of high processing time for new hires, particularly during peak onboarding seasons. The firm was heavily reliant on traditional manual onboarding processes carried out by their HR, IT, and facilities teams to recruit their clients' contract resources. This reliance on manual processes made the onboarding experience clunky and inefficient. The onboarding process is crucial to a new hire's success and longevity within the organization, and this is even more critical for remote employees who have fewer opportunities to organically integrate into the company processes and culture. Read More
About Customer	The customer in this case study is a leading global professional services firm. They were struggling with high new hire processing time, especially during peak onboarding seasons. The firm was dependent on traditional manual onboarding processes carried out by their HR, IT, and facilities teams to recruit their clients' contract resources. This made the process clunky and inefficient, and they were looking for a solution to automate their onboarding process to ensure a smooth first experience for their new hires. Read More
Solution	To address this challenge, JIFFY.ai was deployed to automate 80% of the client's remote onboarding activities. This automation significantly reduced the dependence on manual processes, making the onboarding process seamless and ensuring a positive experience for new hires. The solution involved developing a web portal as a one-stop-shop for quick resolutions of new hire queries, setting up an exchange mailbox for frictionless communication with new employees via bots, and creating user IDs for new hires, providing appropriate access to internal systems and knowledge repositories, all via smart bots. This automation of tedious and time-consuming tasks allowed the HR team to focus on critical, strategic work that required creativity and thinking. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Robotic Process Automation (RPA)

Use Cases

Chatbots

Time Sensitive Networking

Challenge

A leading global professional services firm was grappling with the challenge of high processing time for new hires, particularly during peak onboarding seasons. The firm was heavily reliant on traditional manual onboarding processes carried out by their HR, IT, and facilities teams to recruit their clients' contract resources. This reliance on manual processes made the onboarding experience clunky and inefficient. The onboarding process is crucial to a new hire's success and longevity within the organization, and this is even more critical for remote employees who have fewer opportunities to organically integrate into the company processes and culture.

About Customer

The customer in this case study is a leading global professional services firm. They were struggling with high new hire processing time, especially during peak onboarding seasons. The firm was dependent on traditional manual onboarding processes carried out by their HR, IT, and facilities teams to recruit their clients' contract resources. This made the process clunky and inefficient, and they were looking for a solution to automate their onboarding process to ensure a smooth first experience for their new hires.

Solution

To address this challenge, JIFFY.ai was deployed to automate 80% of the client's remote onboarding activities. This automation significantly reduced the dependence on manual processes, making the onboarding process seamless and ensuring a positive experience for new hires. The solution involved developing a web portal as a one-stop-shop for quick resolutions of new hire queries, setting up an exchange mailbox for frictionless communication with new employees via bots, and creating user IDs for new hires, providing appropriate access to internal systems and knowledge repositories, all via smart bots. This automation of tedious and time-consuming tasks allowed the HR team to focus on critical, strategic work that required creativity and thinking.

Impact #1	The deployment of JIFFY.ai to automate the onboarding process resulted in a significant improvement in the operational efficiency of the firm. The automation made the process faster, frictionless, and a pleasant experience overall. It also freed up the HR team to focus on more strategic tasks, thereby increasing their productivity. The automation also ensured a good experience for new hires, making them feel welcome and integrated into the company. This is particularly important for remote employees, who have fewer opportunities to organically integrate into the company processes and culture.

Impact #1

The deployment of JIFFY.ai to automate the onboarding process resulted in a significant improvement in the operational efficiency of the firm. The automation made the process faster, frictionless, and a pleasant experience overall. It also freed up the HR team to focus on more strategic tasks, thereby increasing their productivity. The automation also ensured a good experience for new hires, making them feel welcome and integrated into the company. This is particularly important for remote employees, who have fewer opportunities to organically integrate into the company processes and culture.

Benefit #1	Increased onboarding capacity, up to 100 employees per month
Benefit #2	Decreased onboarding time from 3 hours to 17 minutes
Benefit #3	Automated 16 of the 20 critical HR processes

Benefit #1

Increased onboarding capacity, up to 100 employees per month

Benefit #2

Decreased onboarding time from 3 hours to 17 minutes

Benefit #3

Automated 16 of the 20 critical HR processes

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Overview

Automation Revolutionizes Employee Onboarding in Global Professional Services Firm

Operational Impact

Quantitative Benefit