AuraQuantic Case Studies Automation and Optimization of Business Processes at KPN with AuraQuantic

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	Automation and Optimization of Business Processes at KPN with AuraQuantic AuraQuantic

Automation and Optimization of Business Processes at KPN with AuraQuantic

AuraQuantic

Technology Category	Networks & Connectivity - Ethernet Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Telecommunications Transportation
Applicable Functions	Logistics & Transportation Maintenance
Use Cases	Inventory Management Last Mile Delivery
Services	System Integration Training
Challenge	KPN, a leading telecommunications provider in the Netherlands, faced significant challenges due to a rapidly changing market. The company was compelled to evolve their primary processes, focusing their management on offering personalized services to their clients. The goal was to attend to each request with the utmost precision and efficiency. The main challenges included the automation of business processes, providing personalized services for customers, and processing requests with maximum accuracy and efficiency. The company also had to manage a vast amount of process management possibilities and casuistries, and a large volume of information that flowed between different processes. Furthermore, the chosen BPM platform had to be capable of adhering to and executing strict ACM (Authority for Customers and Markets) guidelines, in combination with the management of a vast number of products, services, and order flows. Read More
About Customer	KPN is a leading telecommunications provider and market leader in the Netherlands. The company's copper and fiber network is an open network used by Telecom operators and Service providers, including non-KPN organizations, to deliver a variety of services. KPN offers complete company network over separate locations or a Triple Play concept (all in one: internet, TV, and phone). The company has over six million subscriptions to its fixed telephone alone, over 23 million mobile subscribers in the Netherlands, Germany, and Belgium, and provides Internet access to 2.1 million customers. KPN also offers business services and data transport network throughout Western Europe. Read More
Solution	To address these challenges, KPN decided to automate their dispatch, logistics (stock control), and service processes in 2010. The company chose AuraQuantic, a low-code digital business platform, to develop an effective control of the processes for implementation. This solution was expected to optimize the use of resources and reduce costs. The implementation of AuraQuantic coincided with the start of KPN’s new policy “right first time”. The three primary processes selected for automation were the delivery process service process, logistic process (stock control), and service process (planned for the next phase). Since the successful implementation of AuraQuantic within KPN Wholesale for the complete fulfillment of the WEAS (Wholesale Ethernet Access connections) supply chain, most KPN Wholesale fulfillment processes have been integrated within the AuraQuantic Application. Read More Log in to view content
Contents

Technology Category

Networks & Connectivity - Ethernet

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Telecommunications

Transportation

Applicable Functions

Logistics & Transportation

Maintenance

Use Cases

Inventory Management

Last Mile Delivery

Services

System Integration

Training

Challenge

KPN, a leading telecommunications provider in the Netherlands, faced significant challenges due to a rapidly changing market. The company was compelled to evolve their primary processes, focusing their management on offering personalized services to their clients. The goal was to attend to each request with the utmost precision and efficiency. The main challenges included the automation of business processes, providing personalized services for customers, and processing requests with maximum accuracy and efficiency. The company also had to manage a vast amount of process management possibilities and casuistries, and a large volume of information that flowed between different processes. Furthermore, the chosen BPM platform had to be capable of adhering to and executing strict ACM (Authority for Customers and Markets) guidelines, in combination with the management of a vast number of products, services, and order flows.

About Customer

KPN is a leading telecommunications provider and market leader in the Netherlands. The company's copper and fiber network is an open network used by Telecom operators and Service providers, including non-KPN organizations, to deliver a variety of services. KPN offers complete company network over separate locations or a Triple Play concept (all in one: internet, TV, and phone). The company has over six million subscriptions to its fixed telephone alone, over 23 million mobile subscribers in the Netherlands, Germany, and Belgium, and provides Internet access to 2.1 million customers. KPN also offers business services and data transport network throughout Western Europe.

Solution

To address these challenges, KPN decided to automate their dispatch, logistics (stock control), and service processes in 2010. The company chose AuraQuantic, a low-code digital business platform, to develop an effective control of the processes for implementation. This solution was expected to optimize the use of resources and reduce costs. The implementation of AuraQuantic coincided with the start of KPN’s new policy “right first time”. The three primary processes selected for automation were the delivery process service process, logistic process (stock control), and service process (planned for the next phase). Since the successful implementation of AuraQuantic within KPN Wholesale for the complete fulfillment of the WEAS (Wholesale Ethernet Access connections) supply chain, most KPN Wholesale fulfillment processes have been integrated within the AuraQuantic Application.

Impact #1	The implementation of AuraQuantic has had numerous benefits and the project has successfully fulfilled all objectives. Since December 2014, more than 80 satisfied employees enjoy using AuraQuantic. Some of the key factors that led to the acquisition of the AuraQuantic BPM platform were its agility, ease of use, and the capacity to tackle a gradual and continuous implementation. The platform's modular and scalable architecture enables continuous and fluid expansion of work, and rapid growth with a very small initial investment. Training gave KPN staff autonomy to maintain and update their processes without any type of intervention or assistance from external parties. The lessons learned during the first phase have been used for the next phases and the integration of new processes. The facility to adapt the processes to new product and service requirements in combination with related applications (e.g. billing, logistics) was also a significant advantage.

Impact #1

The implementation of AuraQuantic has had numerous benefits and the project has successfully fulfilled all objectives. Since December 2014, more than 80 satisfied employees enjoy using AuraQuantic. Some of the key factors that led to the acquisition of the AuraQuantic BPM platform were its agility, ease of use, and the capacity to tackle a gradual and continuous implementation. The platform's modular and scalable architecture enables continuous and fluid expansion of work, and rapid growth with a very small initial investment. Training gave KPN staff autonomy to maintain and update their processes without any type of intervention or assistance from external parties. The lessons learned during the first phase have been used for the next phases and the integration of new processes. The facility to adapt the processes to new product and service requirements in combination with related applications (e.g. billing, logistics) was also a significant advantage.

Benefit #1	Expedited delivery time of the orders by more than 40%, reducing the delivery time by 10 days
Benefit #2	Order processing has been reduced by 70% following the ‘right first time’ principle
Benefit #3	100% total integration

Benefit #1

Expedited delivery time of the orders by more than 40%, reducing the delivery time by 10 days

Benefit #2

Order processing has been reduced by 70% following the ‘right first time’ principle

Benefit #3

100% total integration

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Overview

Automation and Optimization of Business Processes at KPN with AuraQuantic

Operational Impact

Quantitative Benefit