Twilio
Case Studies
Automating Vaccination Communication: St. Luke’s University Health Network's Shot-Line
Overview
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Automating Vaccination Communication: St. Luke’s University Health Network's Shot-LineTwilio |
Networks & Connectivity - 5G | |
Life Sciences Telecommunications | |
Sales & Marketing | |
Smart Campus Speech Recognition | |
System Integration | |
Operational Impact
The implementation of St. Luke’s Shot-Line has been a smashing success for patients across the 11 counties St. Luke’s serves. The system has not only improved the efficiency of the vaccination process but also made it more equitable, especially for those who don’t have the technical wherewithal to spend time refreshing a screen or even have easy access to the internet altogether. The system has been particularly beneficial for elderly patients, providing them with a smoother and more accessible experience. Now, scheduling and confirmation take all of three minutes without waiting to speak to a live person at all. The system has also improved the quality of the data within their system, allowing St. Luke’s to target patients based on location, age, language, and other demographics. | |
Quantitative Benefit
320,000 vaccines administered in 6 months | |
2 weeks to launch Twilio solution | |
99.8% decrease in callback time | |