Overview
Automating Tech Support: How Rush Tech Support Saved 5 Hours of Manual Work WeeklyZapier |
Infrastructure as a Service (IaaS) - Cloud Databases Networks & Connectivity - NFC | |
Retail | |
Procurement Sales & Marketing | |
Track & Trace of Assets | |
Operational Impact
The implementation of Zapier has significantly improved the operational efficiency of Rush Tech Support. The automation of their most time-consuming workflow has not only saved time but also ensured data consistency and scalability of their backend operations. The company can now instantly create order databases, which has streamlined their workflow. Moreover, the automation has allowed the company to build a service request database in both Podio and Freshdesk, enabling different agents to pick up a request where another left off. This ensures that no matter who helps a client, they receive the same level of support from every agent. Furthermore, the automation has freed up the owner, Andrew, to focus on larger deals. | |
Quantitative Benefit
Saved 5 hours of manual work every week | |
Automated the process of creating a new project entry in Podio whenever a new order is placed | |
Automated the process of adding the customer's email address to a list in MailChimp | |