Expert.ai
Case Studies
Automating SMS Self-Help at Vodafone
Overview
Automating SMS Self-Help at VodafoneExpert.ai |
Application Infrastructure & Middleware - API Integration & Management | |
Telecommunications | |
Chatbots | |
Software Design & Engineering Services | |
Operational Impact
Automated responses to 80% of SMS inquiries, reducing the load on the call center. | |
The ability to respond to an average of 30,000 daily text messages, providing round-the-clock support to customers. | |
Improved customer satisfaction due to the availability of on-demand service. | |
Quantitative Benefit
Saves €8-10 for each automatically handled request. | |