Octane AI
Case Studies
Automating Sales and Customer Support: A Case Study on Aviator Gear and MuteSix
Overview
Automating Sales and Customer Support: A Case Study on Aviator Gear and MuteSixOctane AI |
Aerospace National Security & Defense | |
Sales & Marketing | |
Training | |
Operational Impact
The implementation of Messenger Marketing, with the help of MuteSix, resulted in happier customers and even more sales for Aviator Gear. The use of Octane AI allowed Aviator Gear to engage with their users in innovative ways, which helped them build their community of aviation fans. The automated support feature ensured that 99% of customer questions were answered by bots, leading to improved customer support. The contests and product finders increased user engagement, leading to a 220% increase in Messenger Subscribers. Overall, the operational results were highly positive, with Aviator Gear seeing a significant improvement in sales and customer support. | |
Quantitative Benefit
220% increase in Messenger Subscribers | |
99% of customer questions answered by bots | |