Scribehow
Case Studies
Automating Process Documentation: A Case Study on Crosscard's Sales Operations
Overview
Automating Process Documentation: A Case Study on Crosscard's Sales OperationsScribehow |
Cement | |
Sales & Marketing | |
Leasing Finance Automation Time Sensitive Networking | |
Operational Impact
The implementation of Scribe has brought about significant operational improvements at Crosscard. The automation of process documentation has not only saved time but also improved the quality and consistency of the information in the Guru knowledge base. This has, in turn, increased sales enablement and productivity. The standardized how-to formats have also made it easier for Crosscard to pass through regulatory audits more quickly, as auditors can more easily understand their processes. Furthermore, the use of a single source to create guides has eliminated structural issues like varying styles in different documents, providing employees with a more reliable experience. The solution has also proven to be crucial for a fintech company like Crosscard that has to abide by government regulations. | |
Quantitative Benefit
Reduced time spent on documenting processes by 93% | |
Automated over 180 daily tasks for the sales team | |
Improved consistency in the Guru knowledge base | |