Netcall Case Studies Automating Document Management for Efficient Railway Assessments

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	Automating Document Management for Efficient Railway Assessments Netcall

Automating Document Management for Efficient Railway Assessments

Netcall

Technology Category	Cybersecurity & Privacy - Security Compliance Networks & Connectivity - 5G
Applicable Industries	Cement Railway & Metro
Applicable Functions	Maintenance Quality Assurance
Use Cases	Construction Management Inventory Management
Services	Testing & Certification
Challenge	Network Certification Body (NCB), a leading provider of railway assurance and certification on infrastructure, vehicle, and freight projects in the UK and worldwide, was facing a challenge with its existing IT systems. With an average of 200 rail projects being delivered at any one time, safety was its first priority. However, the existing systems for managing assessment service delivery were inefficient. NCB needed to replace largely manual information management with automated document generation, while supporting the NCB’s Progressive Assurance Methodology. The new solution would need to administer complex document templates and facilitate efficient and effective client communications between NCB and its clients. Read More
About Customer	Network Certification Body (NCB) is a leading industry expert in railway assurance and certification on infrastructure, vehicle, and freight projects, both in the UK and worldwide. NCB works with clients to minimize compliance risk and adherence to rail infrastructure standards. It is driven by exceptional standards of safety and excellence to provide assurance and certification solutions. Accredited as a Notified Body, Designated Body, Assessment Body, Plant Assessment Body and an Entities in Charge of Maintenance Certification Body, NCB provides an unrivaled level of services across the railway system. Read More
Solution	The solution came in the form of the NCB Portal, built in low-code, which allowed NCB engineers to focus on assessment service delivery rather than administration activities. The portal improved compliance control and provided easier ways to manage information and ensure speedy assessment reporting. The Liberty on-premise adapter (OPA) provided functionality for complex document generation, merging personalized content with pre-defined Microsoft Word templates and allowing for large pdf generation. The NCB Portal also improved cost control and ensured templates were centrally managed. The new portal improved the flow of information between clients and assessors, enabling the project status to be clearly understood at any point in the project lifecycle. The NCB Portal gave all stakeholders visibility of assessment in real-time, enabling clients access to key assessment risks and findings. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Security Compliance

Networks & Connectivity - 5G

Applicable Industries

Cement

Railway & Metro

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Construction Management

Inventory Management

Services

Testing & Certification

Challenge

Network Certification Body (NCB), a leading provider of railway assurance and certification on infrastructure, vehicle, and freight projects in the UK and worldwide, was facing a challenge with its existing IT systems. With an average of 200 rail projects being delivered at any one time, safety was its first priority. However, the existing systems for managing assessment service delivery were inefficient. NCB needed to replace largely manual information management with automated document generation, while supporting the NCB’s Progressive Assurance Methodology. The new solution would need to administer complex document templates and facilitate efficient and effective client communications between NCB and its clients.

About Customer

Network Certification Body (NCB) is a leading industry expert in railway assurance and certification on infrastructure, vehicle, and freight projects, both in the UK and worldwide. NCB works with clients to minimize compliance risk and adherence to rail infrastructure standards. It is driven by exceptional standards of safety and excellence to provide assurance and certification solutions. Accredited as a Notified Body, Designated Body, Assessment Body, Plant Assessment Body and an Entities in Charge of Maintenance Certification Body, NCB provides an unrivaled level of services across the railway system.

Solution

The solution came in the form of the NCB Portal, built in low-code, which allowed NCB engineers to focus on assessment service delivery rather than administration activities. The portal improved compliance control and provided easier ways to manage information and ensure speedy assessment reporting. The Liberty on-premise adapter (OPA) provided functionality for complex document generation, merging personalized content with pre-defined Microsoft Word templates and allowing for large pdf generation. The NCB Portal also improved cost control and ensured templates were centrally managed. The new portal improved the flow of information between clients and assessors, enabling the project status to be clearly understood at any point in the project lifecycle. The NCB Portal gave all stakeholders visibility of assessment in real-time, enabling clients access to key assessment risks and findings.

Impact #1	The implementation of the NCB Portal has resulted in significant operational improvements. Engineers can now focus more on assessment service delivery, rather than administration activities. The portal has improved compliance control and has made information management easier, leading to faster assessment reporting. The automated report generation and storage have improved cost control and ensured that templates are centrally managed. The portal has also enhanced client communication, improving the flow of information between clients and assessors and enabling the project status to be clearly understood at any point in the project lifecycle. The portal has received positive feedback from clients and is now seen as a business differentiator in meeting contractual expectations.

Impact #1

The implementation of the NCB Portal has resulted in significant operational improvements. Engineers can now focus more on assessment service delivery, rather than administration activities. The portal has improved compliance control and has made information management easier, leading to faster assessment reporting. The automated report generation and storage have improved cost control and ensured that templates are centrally managed. The portal has also enhanced client communication, improving the flow of information between clients and assessors and enabling the project status to be clearly understood at any point in the project lifecycle. The portal has received positive feedback from clients and is now seen as a business differentiator in meeting contractual expectations.

Benefit #1	48% Net Promoter Score
Benefit #2	Faster assessments
Benefit #3	Central document management

Benefit #1

48% Net Promoter Score

Benefit #2

Faster assessments

Benefit #3

Central document management

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Overview

Automating Document Management for Efficient Railway Assessments

Operational Impact

Quantitative Benefit