Overview
Automating Digital Product Delivery: A Case Study on Techno-PM and ZapierZapier |
Networks & Connectivity - Gateways Networks & Connectivity - NFC | |
Transportation | |
Logistics & Transportation Procurement | |
Construction Management Last Mile Delivery | |
Operational Impact
The implementation of Zapier's automated workflows significantly improved Techno-PM's operational efficiency. The automation of the product delivery process not only enhanced the customer experience by ensuring immediate delivery but also reduced the potential for fraud. Furthermore, the automation freed up Swapnil's time, allowing him to focus on strategic business goals rather than day-to-day operations. He could now give bigger tasks the attention they deserved, such as creating more templates, marketing, and expanding Techno-PM. The Zaps also helped Swapnil manage the details while he worked on the big picture, demonstrating the transformative impact of automation on business operations. | |
Quantitative Benefit
Swapnil cut out 40 hours of manual tasks every month. | |
Instantaneous delivery of digital products post-purchase, enhancing customer experience. | |
Automated addition of customers to the newsletter list, improving marketing efforts. | |