Fountain Case Studies Automating and Customizing Hiring Process: A Stitch Fix Case Study

Edit This Case Study Record

	Automating and Customizing Hiring Process: A Stitch Fix Case Study Fountain

Automating and Customizing Hiring Process: A Stitch Fix Case Study

Fountain

Technology Category	Application Infrastructure & Middleware - Event-Driven Application Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Buildings Retail
Applicable Functions	Warehouse & Inventory Management
Use Cases	Picking, Sorting & Positioning Time Sensitive Networking
Challenge	Stitch Fix, an ecommerce company operating fulfillment centers across the United States, faced a significant challenge in staffing these warehouses with large volumes of workers. The hiring process for Warehouse Associates was mostly manual, requiring substantial time and energy from both recruiters and candidates. Candidates were manually screened, moved forward to the next stage, and scheduled for an interview by the team, which could sometimes take up to a week based on availability and speed. The time between the initial application to the new hire’s first day of work was approximately three weeks, attributed to mostly manual processes and a still-growing recruitment team. Stitch Fix needed a solution that could streamline and automate their hiring process, while still maintaining a personalized touch in their recruitment. Read More
About Customer	Stitch Fix is a personal styling service that offers customers a curated shopping experience based on their unique tastes and preferences. The company operates in the retail ecommerce industry and has between 5,000 to 10,000 employees. Headquartered in San Francisco, California, Stitch Fix operates fulfillment centers in locations across the nation. The company is known for its personalized approach to shopping, offering customers a unique and tailored experience. As an ecommerce company, Stitch Fix relies heavily on its warehouse operations, requiring a large volume of workers to staff these warehouses. Read More
Solution	Stitch Fix enrolled in Fountain’s Proof of Concept Program (PoC), a short-term partnership that allowed them to pilot the high volume hiring solution for three months. Fountain’s Sales and Customer Success team members guided Stitch Fix through a quick and seamless implementation and maintained a hands-on approach as Stitch Fix recruiters tested the platform’s features. Fountain’s dynamic drag-and-drop workflows enabled regional hiring teams to A/B test different features—like questionnaires, applicant routing rules, and the automated scheduling tool—and make changes on the fly to find the best hiring process for each geography. Stitch Fix also used Fountain as a communication platform before, during, and after their onsite hiring event in Salt Lake City. With Fountain, hiring teams can create rules that automatically move applicants to the next stage, allowing Stitch Fix to get workers in the door while also concentrating on other parts of the business. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Event-Driven Application

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Buildings

Retail

Applicable Functions

Warehouse & Inventory Management

Use Cases

Picking, Sorting & Positioning

Time Sensitive Networking

Challenge

Stitch Fix, an ecommerce company operating fulfillment centers across the United States, faced a significant challenge in staffing these warehouses with large volumes of workers. The hiring process for Warehouse Associates was mostly manual, requiring substantial time and energy from both recruiters and candidates. Candidates were manually screened, moved forward to the next stage, and scheduled for an interview by the team, which could sometimes take up to a week based on availability and speed. The time between the initial application to the new hire’s first day of work was approximately three weeks, attributed to mostly manual processes and a still-growing recruitment team. Stitch Fix needed a solution that could streamline and automate their hiring process, while still maintaining a personalized touch in their recruitment.

About Customer

Stitch Fix is a personal styling service that offers customers a curated shopping experience based on their unique tastes and preferences. The company operates in the retail ecommerce industry and has between 5,000 to 10,000 employees. Headquartered in San Francisco, California, Stitch Fix operates fulfillment centers in locations across the nation. The company is known for its personalized approach to shopping, offering customers a unique and tailored experience. As an ecommerce company, Stitch Fix relies heavily on its warehouse operations, requiring a large volume of workers to staff these warehouses.

Solution

Stitch Fix enrolled in Fountain’s Proof of Concept Program (PoC), a short-term partnership that allowed them to pilot the high volume hiring solution for three months. Fountain’s Sales and Customer Success team members guided Stitch Fix through a quick and seamless implementation and maintained a hands-on approach as Stitch Fix recruiters tested the platform’s features. Fountain’s dynamic drag-and-drop workflows enabled regional hiring teams to A/B test different features—like questionnaires, applicant routing rules, and the automated scheduling tool—and make changes on the fly to find the best hiring process for each geography. Stitch Fix also used Fountain as a communication platform before, during, and after their onsite hiring event in Salt Lake City. With Fountain, hiring teams can create rules that automatically move applicants to the next stage, allowing Stitch Fix to get workers in the door while also concentrating on other parts of the business.

Impact #1	The implementation of Fountain's high volume hiring solution led to significant operational improvements for Stitch Fix. The company was able to sunset manual, time-consuming processes and replace them with automated tasks, leading to a drastic reduction in their median days-to-hire. The flexibility of Fountain's workflows and easy candidate communication empowered Stitch Fix to scale successfully. The company was able to maintain a personalized touch in their hiring process, standing out in a sea of eager employers. The solution also allowed Stitch Fix to hire at scale for its newest facility in Salt Lake City, Utah, while simultaneously building out a local talent acquisition team. The use of Fountain's SMS capability ensured quick and efficient communication with applicants.

Impact #1

The implementation of Fountain's high volume hiring solution led to significant operational improvements for Stitch Fix. The company was able to sunset manual, time-consuming processes and replace them with automated tasks, leading to a drastic reduction in their median days-to-hire. The flexibility of Fountain's workflows and easy candidate communication empowered Stitch Fix to scale successfully. The company was able to maintain a personalized touch in their hiring process, standing out in a sea of eager employers. The solution also allowed Stitch Fix to hire at scale for its newest facility in Salt Lake City, Utah, while simultaneously building out a local talent acquisition team. The use of Fountain's SMS capability ensured quick and efficient communication with applicants.

Benefit #1	40% Increase in applicants who pass background checks and show up on day one
Benefit #2	Median days-to-hire decreased from nearly three weeks to 9.16 days
Benefit #3	Applicant conversion rate increased from 68% to 95%

Benefit #1

40% Increase in applicants who pass background checks and show up on day one

Benefit #2

Median days-to-hire decreased from nearly three weeks to 9.16 days

Benefit #3

Applicant conversion rate increased from 68% to 95%

Download PDF Version

Overview

Automating and Customizing Hiring Process: A Stitch Fix Case Study

Operational Impact

Quantitative Benefit