IBM
Case Studies
Automating Analytics for Enhanced Customer Service: A Case Study on athenahealth
Overview
Automating Analytics for Enhanced Customer Service: A Case Study on athenahealthIBM |
Infrastructure as a Service (IaaS) - Cloud Databases | |
Finance & Insurance Healthcare & Hospitals | |
Inventory Management Time Sensitive Networking | |
System Integration | |
Operational Impact
By automating data collection and analysis, athenahealth eradicated manual work and boosted efficiency. The company was able to refocus on its core mission of continually improving service to customers. The new analytics system made it easier for the company to incorporate new acquisitions, clients, or revenue streams quickly. Additionally, the company could now respond faster than ever before to new regulatory or client demands. With greater insight into its finances and operations, athenahealth could identify areas for improvement and take action to enhance its services in ways that really made a difference to its customers. | |
Quantitative Benefit
Accelerated financial reporting from days to minutes | |
Empowered C-level executives to serve themselves with instant insight into financial data and plans | |
Reduced the time required to import data from the general ledger system, prepare the data and build the report from a day to just 10 to 15 minutes | |