Datamatics Case Studies Automated Vehicle Registration Verification for a Leading Indian NBFC

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	Automated Vehicle Registration Verification for a Leading Indian NBFC Datamatics

Automated Vehicle Registration Verification for a Leading Indian NBFC

Datamatics

Technology Category	Application Infrastructure & Middleware - Event-Driven Application Robots - Autonomous Guided Vehicles (AGV)
Applicable Industries	Automotive Telecommunications
Use Cases	Leasing Finance Automation Vehicle Performance Monitoring
Challenge	The client, an Indian Non-Banking Financial Company (NBFC), was facing challenges in processing vehicle loans for millions of customers across the country. Before disbursing the loan, the client had to hypothecate the vehicle, which required detailed information about the vehicle. This data had to be manually fetched from government websites and applications, a process that was not only time-consuming but also prone to errors. This manual process reduced the overall productivity of the employees and increased costs. The client was seeking a solution to automate the process of collecting data and registering vehicles to increase overall efficiency. Read More
About Customer	The client is an Indian Non-Banking Financial Company (NBFC) engaged in consumer finance businesses. Their services include two-wheeler loans, loyalty customer loans (top-up loans for existing customers), loans against property, and commercial lending. They serve millions of customers across the country who require vehicle loans. The client was seeking to improve their loan processing efficiency and accuracy by automating the process of collecting and validating vehicle data. Read More
Solution	Datamatics, a technology company, studied the entire process and implemented a first-of-its-kind mobile automation solution. They integrated their proprietary Robotic Process Automation (RPA) solution, TruBot, with the mobile application using the APM server. This cleared the existing backlog within a few days. The bot automatically captured the relevant vehicle data from the website and the application and validated the data against the customer's name before disbursing the loan. This automation significantly reduced the turnaround time and the risk of errors in the loan processing. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Event-Driven Application

Robots - Autonomous Guided Vehicles (AGV)

Applicable Industries

Automotive

Telecommunications

Use Cases

Leasing Finance Automation

Vehicle Performance Monitoring

Challenge

The client, an Indian Non-Banking Financial Company (NBFC), was facing challenges in processing vehicle loans for millions of customers across the country. Before disbursing the loan, the client had to hypothecate the vehicle, which required detailed information about the vehicle. This data had to be manually fetched from government websites and applications, a process that was not only time-consuming but also prone to errors. This manual process reduced the overall productivity of the employees and increased costs. The client was seeking a solution to automate the process of collecting data and registering vehicles to increase overall efficiency.

About Customer

The client is an Indian Non-Banking Financial Company (NBFC) engaged in consumer finance businesses. Their services include two-wheeler loans, loyalty customer loans (top-up loans for existing customers), loans against property, and commercial lending. They serve millions of customers across the country who require vehicle loans. The client was seeking to improve their loan processing efficiency and accuracy by automating the process of collecting and validating vehicle data.

Solution

Datamatics, a technology company, studied the entire process and implemented a first-of-its-kind mobile automation solution. They integrated their proprietary Robotic Process Automation (RPA) solution, TruBot, with the mobile application using the APM server. This cleared the existing backlog within a few days. The bot automatically captured the relevant vehicle data from the website and the application and validated the data against the customer's name before disbursing the loan. This automation significantly reduced the turnaround time and the risk of errors in the loan processing.

Impact #1	The implementation of the mobile automation solution significantly improved the client's operational efficiency. The automation of data collection and validation reduced the time spent on manual data entry, thereby increasing the productivity of the employees. The bot's ability to validate data against the customer's name before disbursing the loan reduced the risk of errors, enhancing the accuracy of the loan processing. The automation also cleared the existing backlog within a few days, further improving the efficiency of the loan processing. Overall, the solution helped the client achieve their goal of automating the vehicle registration process, leading to increased efficiency and accuracy in loan processing.

Impact #1

The implementation of the mobile automation solution significantly improved the client's operational efficiency. The automation of data collection and validation reduced the time spent on manual data entry, thereby increasing the productivity of the employees. The bot's ability to validate data against the customer's name before disbursing the loan reduced the risk of errors, enhancing the accuracy of the loan processing. The automation also cleared the existing backlog within a few days, further improving the efficiency of the loan processing. Overall, the solution helped the client achieve their goal of automating the vehicle registration process, leading to increased efficiency and accuracy in loan processing.

Benefit #1	Processed 70,000 records in less than one month
Benefit #2	Achieved 300% Return on Investment (ROI) and saved costs
Benefit #3	Increased the processing rate by 70%

Benefit #1

Processed 70,000 records in less than one month

Benefit #2

Achieved 300% Return on Investment (ROI) and saved costs

Benefit #3

Increased the processing rate by 70%

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Overview

Automated Vehicle Registration Verification for a Leading Indian NBFC

Operational Impact

Quantitative Benefit