Automated Extraction of Action Items: A Case Study on Fireflies.ai and Kynection

Kynection, an Australian tech solution company, was facing a significant challenge in managing and documenting their numerous daily video calls. The high volume of calls resulted in hurried note-taking, which often missed important details and action items. The team struggled to recall meetings in the required detail, and manual note-taking was proving insufficient. They urgently needed a more organized and reliable method of documenting all client meetings to streamline their workflow. The challenge was to find a solution that could accurately capture the details of their meetings, including action items and deadlines, and provide a searchable and well-indexed record of their conversations.

Kynection is an industry leader in technology solutions based in Australia. Their vision is to convert most business systems, especially administrative ones, from 'paper to glass'. They aim to transform outdated business apparatus into intelligently connected devices using low code and mobile applications. Kynection provides 'one system' solutions across various sectors, including manufacturing, transport, and compliance. The team at Kynection manages numerous video calls daily, both external and internal, and was in urgent need of an organized documentation system for all client meetings to streamline their workflow.