Jiffy
Case Studies
Automated Cancellation and Refund for Top US Airline through Hyperautomation
Overview
Automated Cancellation and Refund for Top US Airline through HyperautomationJiffy |
Aerospace | |
Sales & Marketing | |
Machine to Machine Payments | |
Operational Impact
The implementation of JIFFY.ai's hyperautomation solution had a significant impact on the airline's operations. The automation of the ticketing processes not only cleared the backlog but also improved the efficiency of the operations. The solution reduced the pressure on the customer service teams, allowing them to focus on providing a superior customer experience. The reduction in call center volumes and response times also led to a decrease in operating costs. Furthermore, the automation of 96% of refund queue transactions eliminated the need for manual intervention, ensuring accuracy in the processing of requests. Overall, the solution helped the airline maintain its high standards of customer service, despite the challenges posed by the pandemic. | |
Quantitative Benefit
Cleared thousands of manual paperwork backlogs. | |
Reduced overall call center volumes, response times, and operating costs. | |
Saved over 2000 person-hours of work. | |