Software AG Case Studies Australian Unity: Enhancing Customer Wellbeing through Open Integration and API Management

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	Australian Unity: Enhancing Customer Wellbeing through Open Integration and API Management Software AG

Australian Unity: Enhancing Customer Wellbeing through Open Integration and API Management

Software AG

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	Finance & Insurance Retail
Use Cases	Inventory Management Retail Store Automation
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Australian Unity, a leading provider of health, wealth, and care products and services, faced several challenges. The company had a directive to migrate critical on-premises applications to the cloud. They also needed a single source of truth across their complex, diverse business portfolio. The company desired to automate their complex membership rules process and felt the pressure to enable secure file transfer across the business. The company's diverse range of products and services necessitated an investment in IT to deliver what matters to its customers and members. Australian Unity needed a solution that could unlock data held in silos across numerous legacy systems and connect it to release its true value. Read More
About Customer	Established in 1840, Australian Unity is one of Australia’s original social enterprises. Over its 180-year history, it has evolved to become a leading provider of health, wealth, and care products and services. The company has 7,000 employees, with its head office based in Melbourne, Victoria. Australian Unity offers a diverse range of products and services, including private health insurance, healthcare, specialist care, financial and banking services. The company prioritizes standard of living, personal relationships, and community connectedness as part of a larger goal to promote real wellbeing. Read More
Solution	Australian Unity chose webMethods as their solution. The company's preliminary project centered around a Salesforce integration, which was completed in just one year. The next step was to get its critical financial on-premises application, SunGL, to integrate with Coupa, a new cloud-first app for purchasing. webMethods' open integration made it simple to program legacy apps to speak to new applications in the cloud. This allowed Australian Unity to build its own interface to do the GST calculations and integrate its financial transaction processes. Australian Unity then moved on to integrate other data sources, with currently 60 applications integrated within the company. With an upgrade to the webMethods subscription model and access to an API gateway layer, Australian Unity could begin to tackle its landmark “Project Guardian” Initiative. The goal was to create an accurate view of its customers across product lines and deliver additional value through digital channels. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Finance & Insurance

Retail

Use Cases

Inventory Management

Retail Store Automation

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Australian Unity, a leading provider of health, wealth, and care products and services, faced several challenges. The company had a directive to migrate critical on-premises applications to the cloud. They also needed a single source of truth across their complex, diverse business portfolio. The company desired to automate their complex membership rules process and felt the pressure to enable secure file transfer across the business. The company's diverse range of products and services necessitated an investment in IT to deliver what matters to its customers and members. Australian Unity needed a solution that could unlock data held in silos across numerous legacy systems and connect it to release its true value.

About Customer

Established in 1840, Australian Unity is one of Australia’s original social enterprises. Over its 180-year history, it has evolved to become a leading provider of health, wealth, and care products and services. The company has 7,000 employees, with its head office based in Melbourne, Victoria. Australian Unity offers a diverse range of products and services, including private health insurance, healthcare, specialist care, financial and banking services. The company prioritizes standard of living, personal relationships, and community connectedness as part of a larger goal to promote real wellbeing.

Solution

Australian Unity chose webMethods as their solution. The company's preliminary project centered around a Salesforce integration, which was completed in just one year. The next step was to get its critical financial on-premises application, SunGL, to integrate with Coupa, a new cloud-first app for purchasing. webMethods' open integration made it simple to program legacy apps to speak to new applications in the cloud. This allowed Australian Unity to build its own interface to do the GST calculations and integrate its financial transaction processes. Australian Unity then moved on to integrate other data sources, with currently 60 applications integrated within the company. With an upgrade to the webMethods subscription model and access to an API gateway layer, Australian Unity could begin to tackle its landmark “Project Guardian” Initiative. The goal was to create an accurate view of its customers across product lines and deliver additional value through digital channels.

Impact #1	The implementation of webMethods has led to significant operational results for Australian Unity. The company was able to integrate its critical financial on-premises application with a new cloud-first app for purchasing, simplifying its financial transaction processes. The establishment of an API gateway layer allowed the company to access customer information scattered across multiple business units, providing a consolidated view of its customers across product lines. This has enabled the company to deliver additional value through digital channels. Furthermore, the company has been able to ensure the secure transfer of crucial, confidential information through the Managed File Transfer (MFT) built on top of webMethods. The company has also been able to develop new data-driven services to delight customers, such as the My Real Wellbeing app.

Impact #1

The implementation of webMethods has led to significant operational results for Australian Unity. The company was able to integrate its critical financial on-premises application with a new cloud-first app for purchasing, simplifying its financial transaction processes. The establishment of an API gateway layer allowed the company to access customer information scattered across multiple business units, providing a consolidated view of its customers across product lines. This has enabled the company to deliver additional value through digital channels. Furthermore, the company has been able to ensure the secure transfer of crucial, confidential information through the Managed File Transfer (MFT) built on top of webMethods. The company has also been able to develop new data-driven services to delight customers, such as the My Real Wellbeing app.

Benefit #1	60+ applications integrated
Benefit #2	Salesforce process integration completed in less than 1 year
Benefit #3	Sensitive financial data integrated securely in the cloud

Benefit #1

60+ applications integrated

Benefit #2

Salesforce process integration completed in less than 1 year

Benefit #3

Sensitive financial data integrated securely in the cloud

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Overview

Australian Unity: Enhancing Customer Wellbeing through Open Integration and API Management

Operational Impact

Quantitative Benefit