Case Studies
Australian insurance provider, CCI, achieves seamless migration and consistent end user experience with AppSense
Overview
Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Remote Monitoring & Control Systems | |
Business Operation Facility Management | |
Predictive Maintenance Remote Asset Management Remote Control | |
System Integration Training | |
Operational Impact
Trevor Walter continued: “We worked closely with AppSense throughout the entire implementation and took advantage of their support, resources and training, which was always provided to us. The AppSense team regularly checks in to make sure the system is running smoothly and to understand how they can help us address the next business challenge we need to resolve through technology.” | |
As far as Trevor Walter is concerned, the business benefits CCI has received from implementation speak for themselves: “To begin with, not only is policy management extremely straight-forward and more granular now, but AppSense’s Environment Manager has also addressed the main concerns of our workforce. Now when people login from home, for example, they know that their desktop display, individual user settings and preferences will all load exactly how they like them – replicating the experience they have grown accustomed to when in the office.” | |
In addition, Trevor and his team managed to save the organization money by reducing the overhead costs associated with IT and significantly decreasing the downtime that was the result of long logon times. Logon times at CCI are greatly improved, now requiring between 2 to 3 minutes to logon instead of the 10 to 15 minutes users experienced before the organization partnered with AppSense. It was not a surprise then, to Trevor and his team, when the large number of helpdesk incidents, a consequence of the poor user experience in the old environment, stopped pouring in. Because of this, IT at CCI can now focus on delivering other, proactive IT services rather than reacting to user complaints. | |
Quantitative Benefit
Significantly reduced logon times from 10-15 minutes to 2-3 minutes. | |
Eliminated profile related support calls. | |
Reduction in IT operational costs. | |