Software AG Case Studies Australia Post: A lean, mean mail-delivery machine with ARIS

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	Australia Post: A lean, mean mail-delivery machine with ARIS Software AG

Australia Post: A lean, mean mail-delivery machine with ARIS

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Supply Chain Visibility
Services	System Integration Training
Challenge	Australia Post faced a significant increase in online purchases, up by 170% year-on-year, leading to an increase in the volume of deliveries and parcel sizes. The company had insufficient staff numbers and equipment to handle these increases. Additionally, the reduction in passenger flights resulted in delays to some regional delivery areas. The company had to respond quickly and make better use of its resources. It needed to set up processing sites quickly and leverage the information that was already in the system. There were many new employees, so Australia Post had to be able to communicate with them to show them how to use the virtual agent software to read codes, sort and process pallets. Read More
About Customer	Australia Post is the successor of the Postmaster General's Department, which was established at federation in 1901 as the successor to colonial post services. In 1975, when the department was abolished, its postal functions were taken over by the Australian Postal Commission. In 1989, the organization was privatized as a publicly owned corporation. Today, Australia Post has nearly 7,000 retail outlets and around 80,000 employees, serving 10 million Australian addresses. In September 2015, the corporation announced its first loss in 30 years; parcel delivery then accounted for over half of total revenue. A year later Australia Post returned to profit on the back of strong parcel/courier performance and restructuring. However, mail performance had reached an all-time low. Read More
Solution	To manage the transition, the Enterprise Safety Team decided to leverage the process repository and review standard operating procedures across the many parcel facilities as a “lean” program. The Lean Safety Initiative relied on its existing process repository as foundation for a design that allowed it to consider safety impacts as well as operational efficiently. Australia Post chose Software AG’s ARIS to establish its own process repository, including mobile technology (QR codes) and documentation management, for a single source of process quality. The Post stores a catalogue of all its operational risks in the repository, where it can see the processes and roles exposed to each risk and make sure it has adequate controls for compliance. As a process repository, ARIS keeps all safety operating procedures for the Enterprise Safety Team. Using simple visual diagrams in ARIS, managers can see if workers are behaving in the correct manner. If there is an issue, they scan a QR code which brings up the relevant SOP document. Workers can see the step- by-step instructions on their mobile devices, which local managers can then check for compliance. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Supply Chain Visibility

Services

System Integration

Training

Challenge

Australia Post faced a significant increase in online purchases, up by 170% year-on-year, leading to an increase in the volume of deliveries and parcel sizes. The company had insufficient staff numbers and equipment to handle these increases. Additionally, the reduction in passenger flights resulted in delays to some regional delivery areas. The company had to respond quickly and make better use of its resources. It needed to set up processing sites quickly and leverage the information that was already in the system. There were many new employees, so Australia Post had to be able to communicate with them to show them how to use the virtual agent software to read codes, sort and process pallets.

About Customer

Australia Post is the successor of the Postmaster General's Department, which was established at federation in 1901 as the successor to colonial post services. In 1975, when the department was abolished, its postal functions were taken over by the Australian Postal Commission. In 1989, the organization was privatized as a publicly owned corporation. Today, Australia Post has nearly 7,000 retail outlets and around 80,000 employees, serving 10 million Australian addresses. In September 2015, the corporation announced its first loss in 30 years; parcel delivery then accounted for over half of total revenue. A year later Australia Post returned to profit on the back of strong parcel/courier performance and restructuring. However, mail performance had reached an all-time low.

Solution

To manage the transition, the Enterprise Safety Team decided to leverage the process repository and review standard operating procedures across the many parcel facilities as a “lean” program. The Lean Safety Initiative relied on its existing process repository as foundation for a design that allowed it to consider safety impacts as well as operational efficiently. Australia Post chose Software AG’s ARIS to establish its own process repository, including mobile technology (QR codes) and documentation management, for a single source of process quality. The Post stores a catalogue of all its operational risks in the repository, where it can see the processes and roles exposed to each risk and make sure it has adequate controls for compliance. As a process repository, ARIS keeps all safety operating procedures for the Enterprise Safety Team. Using simple visual diagrams in ARIS, managers can see if workers are behaving in the correct manner. If there is an issue, they scan a QR code which brings up the relevant SOP document. Workers can see the step- by-step instructions on their mobile devices, which local managers can then check for compliance.

Impact #1	Quickly communicate processes and standards
Impact #2	Leverage a pallet management process, saving money
Impact #3	Fast deployment of training to reinforce processes and standards

Impact #1

Quickly communicate processes and standards

Impact #2

Leverage a pallet management process, saving money

Impact #3

Fast deployment of training to reinforce processes and standards

Benefit #1	Online purchases up by 170% year-on-year
Benefit #2	In August 2020, the post office delivered an average of 1.57 million parcels every day
Benefit #3	One recent initiative saw a 98% reduction on forklift/human three-meter exclusion breaches

Benefit #1

Online purchases up by 170% year-on-year

Benefit #2

In August 2020, the post office delivered an average of 1.57 million parcels every day

Benefit #3

One recent initiative saw a 98% reduction on forklift/human three-meter exclusion breaches

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Overview

Australia Post: A lean, mean mail-delivery machine with ARIS

Operational Impact

Quantitative Benefit