Qlik Case Studies Austin Fire Department uses QlikView to improve operations, performance, and service

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	Austin Fire Department uses QlikView to improve operations, performance, and service Qlik

Austin Fire Department uses QlikView to improve operations, performance, and service

Qlik

Technology Category	Analytics & Modeling - Predictive Analytics Analytics & Modeling - Real Time Analytics
Applicable Industries	Cities & Municipalities Security & Public Safety
Applicable Functions	Human Resources Logistics & Transportation
Use Cases	Fleet Management Personnel Tracking & Monitoring Predictive Maintenance Real-Time Location System (RTLS)
Services	Data Science Services System Integration
Challenge	Austin Fire Department (AFD) was facing tough economic times and needed to identify ways to increase efficiency and effectiveness of operations in order to streamline spending and improve services. The department collected high-level annual performance measures, but daily operational data was spread across multiple divisions in different data sources. AFD lacked a useful tool for extracting or integrating it efficiently. The department began the search for a Business Intelligence (BI) solution. Read More
About Customer	Austin Fire Department (AFD) is a municipal fire department serving the City of Austin, Texas. The department has a proud history of serving the more than 750,000 residents of Austin, TX. The department, which responds to approximately 75,000 calls annually, holds as its mission to protect lives and property. The department is committed to improving its operations, performance, and service to the residents of Austin. Read More
Solution	AFD turned to QlikView after reading about the software in DM Review. QlikView’s next generation in-memory association technology made it a simple, fast, and affordable solution. Because QlikView doesn’t require a data warehouse, OLAP cubes, or other components of traditional BI systems, AFD deployed their pilot in 12 weeks. Using space on an existing server eliminated the need for expensive hardware. Users require little to no training and are able to answer “hmmm, what if…” queries without having to rebuild reports. AFD has more than 20 QlikView applications. Chief officers use it to track 911 calls and responses by jurisdiction, station, battalion, number of runs, and hour of day, day of week, and year. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Analytics & Modeling - Real Time Analytics

Applicable Industries

Cities & Municipalities

Security & Public Safety

Applicable Functions

Human Resources

Logistics & Transportation

Use Cases

Fleet Management

Personnel Tracking & Monitoring

Predictive Maintenance

Real-Time Location System (RTLS)

Services

Data Science Services

System Integration

Challenge

Austin Fire Department (AFD) was facing tough economic times and needed to identify ways to increase efficiency and effectiveness of operations in order to streamline spending and improve services. The department collected high-level annual performance measures, but daily operational data was spread across multiple divisions in different data sources. AFD lacked a useful tool for extracting or integrating it efficiently. The department began the search for a Business Intelligence (BI) solution.

About Customer

Austin Fire Department (AFD) is a municipal fire department serving the City of Austin, Texas. The department has a proud history of serving the more than 750,000 residents of Austin, TX. The department, which responds to approximately 75,000 calls annually, holds as its mission to protect lives and property. The department is committed to improving its operations, performance, and service to the residents of Austin.

Solution

AFD turned to QlikView after reading about the software in DM Review. QlikView’s next generation in-memory association technology made it a simple, fast, and affordable solution. Because QlikView doesn’t require a data warehouse, OLAP cubes, or other components of traditional BI systems, AFD deployed their pilot in 12 weeks. Using space on an existing server eliminated the need for expensive hardware. Users require little to no training and are able to answer “hmmm, what if…” queries without having to rebuild reports. AFD has more than 20 QlikView applications. Chief officers use it to track 911 calls and responses by jurisdiction, station, battalion, number of runs, and hour of day, day of week, and year.

Impact #1	QlikView replaced the nonvalue added time spent chasing numbers with value-added time spent analyzing data and improving decisions.
Impact #2	The analysis is worth more because the data is trustworthy.
Impact #3	Austin taxpayers have also benefitted from AFD’s new decision-making abilities.

Impact #1

QlikView replaced the nonvalue added time spent chasing numbers with value-added time spent analyzing data and improving decisions.

Impact #2

The analysis is worth more because the data is trustworthy.

Impact #3

Austin taxpayers have also benefitted from AFD’s new decision-making abilities.

Benefit #1	Saved 300 hours, representing an equivalent cost of $131,000
Benefit #2	Saved $43,000 in off-site training costs for initial users

Benefit #1

Saved 300 hours, representing an equivalent cost of $131,000

Benefit #2

Saved $43,000 in off-site training costs for initial users

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Overview

Austin Fire Department uses QlikView to improve operations, performance, and service

Operational Impact

Quantitative Benefit