Software AG Case Studies Audit-Proof Intranet-Based Documentation

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	Audit-Proof Intranet-Based Documentation Software AG

Audit-Proof Intranet-Based Documentation

Software AG

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Database Management & Storage
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Regulatory Compliance Monitoring
Services	System Integration Training
Challenge	Landesbank Berlin AG (LBB) was faced with the challenge of managing an extensive rulebook, which comprised 180 manuals and required 10.5 million pages to be updated every year. The bank decided to replace the old system with intranet-based rules and procedures, thus avoiding the need to distribute huge amounts of paper to employees across the enterprise every day, as well as structure and archive it. The bank needed a solution that would provide redundancy-free, audit-proof documentation and give employees direct access to all relevant process descriptions. Read More
About Customer	Landesbank Berlin AG (LBB) is a full-service bank headquartered in Berlin. With a business model based on retail and corporate banking, selected capital market activities and real estate finance, LBB has total assets of around 215 billion euros and 5,965 employees. It is also the largest issuer of credit cards in Germany, with some two million cards issued. LBB owns Berliner Sparkasse, which was founded in 1818 and is one of the country’s largest and oldest saving and loan banks. Read More
Solution	LBB started by assessing which content, presentation formats and tools would be suitable for the task. The team then examined system usability requirements. This was followed by the implementation phase, which involved reviewing and harmonizing all paper-based instructions and entering them in the electronic system. Working closely with IDS Scheer Consulting, then a Software AG brand, LBB migrated all its procedures to ARIS, where they are now managed in an audit-proof and efficient fashion. Employees gained access to 3,100 models that detail the bank’s processes and organizational structure. Forms, texts, tables and other associated documents are made available via Infopark’s Fiona content management system. The two programs are interlinked; users can access relevant documents (forms, work instructions, etc.) via processes at a click of the mouse and vice versa. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Database Management & Storage

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Regulatory Compliance Monitoring

Services

System Integration

Training

Challenge

Landesbank Berlin AG (LBB) was faced with the challenge of managing an extensive rulebook, which comprised 180 manuals and required 10.5 million pages to be updated every year. The bank decided to replace the old system with intranet-based rules and procedures, thus avoiding the need to distribute huge amounts of paper to employees across the enterprise every day, as well as structure and archive it. The bank needed a solution that would provide redundancy-free, audit-proof documentation and give employees direct access to all relevant process descriptions.

About Customer

Landesbank Berlin AG (LBB) is a full-service bank headquartered in Berlin. With a business model based on retail and corporate banking, selected capital market activities and real estate finance, LBB has total assets of around 215 billion euros and 5,965 employees. It is also the largest issuer of credit cards in Germany, with some two million cards issued. LBB owns Berliner Sparkasse, which was founded in 1818 and is one of the country’s largest and oldest saving and loan banks.

Solution

LBB started by assessing which content, presentation formats and tools would be suitable for the task. The team then examined system usability requirements. This was followed by the implementation phase, which involved reviewing and harmonizing all paper-based instructions and entering them in the electronic system. Working closely with IDS Scheer Consulting, then a Software AG brand, LBB migrated all its procedures to ARIS, where they are now managed in an audit-proof and efficient fashion. Employees gained access to 3,100 models that detail the bank’s processes and organizational structure. Forms, texts, tables and other associated documents are made available via Infopark’s Fiona content management system. The two programs are interlinked; users can access relevant documents (forms, work instructions, etc.) via processes at a click of the mouse and vice versa.

Impact #1	Fast, up-to-date access to new work instructions and processes
Impact #2	Ensuring that the necessary procedures are in place to meet legal requirements and can be conveniently updated
Impact #3	Consistent, integrated documentation of its organizational structure and process organization

Impact #1

Fast, up-to-date access to new work instructions and processes

Impact #2

Ensuring that the necessary procedures are in place to meet legal requirements and can be conveniently updated

Impact #3

Consistent, integrated documentation of its organizational structure and process organization

Benefit #1	Cost savings of more than 3 million euros annually
Benefit #2	With 35,000 visits a month, the system is clearly a success

Benefit #1

Cost savings of more than 3 million euros annually

Benefit #2

With 35,000 visits a month, the system is clearly a success

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Overview

Audit-Proof Intranet-Based Documentation

Operational Impact

Quantitative Benefit