NAVEX Case Studies Auburn University Builds Effective Higher Education Hotline System

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	Auburn University Builds Effective Higher Education Hotline System NAVEX

Auburn University Builds Effective Higher Education Hotline System

NAVEX

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Education
Applicable Functions	Human Resources
Use Cases	Regulatory Compliance Monitoring
Services	System Integration
Challenge	Auburn University was advised by an external auditor to outsource its employee hotline system. The university wanted to provide a system that could guarantee anonymity and increase employee confidence in reporting incidents. The previous system, an internally-operated phone number and recording device, was found to be unsuccessful. The university understood that confidence in the system would increase if it was managed outside of the institution. Read More
About Customer	Auburn University is one of the largest universities in the South of the United States, with over 29,000 students. The university employs over 10,000 staff across its campuses. The Auburn University creed emphasizes honesty, truthfulness, and obedience to the law as it protects the rights of all. In line with this creed, the university is committed to modeling ethical behavior and ensuring that its institution operates in a financially and ethically responsible way. Read More
Solution	Auburn University selected NAVEX to provide a solution for their employee hotline system. During the implementation, the university worked with NAVEX to customize the system according to their needs. The system allows employees to report any issue of concern, with the audit department focusing on financial reports. Other reports are routed to the appropriate campus office. NAVEX’s case management software allows the audit department to request more information or evidence from the reporter, who can provide answers while remaining anonymous. This ensures that the audit department has complete, accurate information before proceeding with an investigation. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Education

Applicable Functions

Human Resources

Use Cases

Regulatory Compliance Monitoring

Services

System Integration

Challenge

Auburn University was advised by an external auditor to outsource its employee hotline system. The university wanted to provide a system that could guarantee anonymity and increase employee confidence in reporting incidents. The previous system, an internally-operated phone number and recording device, was found to be unsuccessful. The university understood that confidence in the system would increase if it was managed outside of the institution.

About Customer

Auburn University is one of the largest universities in the South of the United States, with over 29,000 students. The university employs over 10,000 staff across its campuses. The Auburn University creed emphasizes honesty, truthfulness, and obedience to the law as it protects the rights of all. In line with this creed, the university is committed to modeling ethical behavior and ensuring that its institution operates in a financially and ethically responsible way.

Solution

Auburn University selected NAVEX to provide a solution for their employee hotline system. During the implementation, the university worked with NAVEX to customize the system according to their needs. The system allows employees to report any issue of concern, with the audit department focusing on financial reports. Other reports are routed to the appropriate campus office. NAVEX’s case management software allows the audit department to request more information or evidence from the reporter, who can provide answers while remaining anonymous. This ensures that the audit department has complete, accurate information before proceeding with an investigation.

Impact #1	The reporting system provided the audit department with an additional source of information about potential issues on campus.
Impact #2	The system improved employee confidence in reporting incidents.
Impact #3	The system provided more accurate and timely information.

Impact #1

The reporting system provided the audit department with an additional source of information about potential issues on campus.

Impact #2

The system improved employee confidence in reporting incidents.

Impact #3

The system provided more accurate and timely information.

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Overview

Auburn University Builds Effective Higher Education Hotline System

Operational Impact