Case Studies Atlantic Data Team Finds Confidence with Continuum Managed Services

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	Atlantic Data Team Finds Confidence with Continuum Managed Services

Atlantic Data Team Finds Confidence with Continuum Managed Services

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Healthcare & Hospitals Professional Service
Applicable Functions	Business Operation Facility Management
Use Cases	Predictive Maintenance Remote Asset Management
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services System Integration
Challenge	Atlantic Data Team faced the challenge of transitioning from a break-fix operation to a managed services provider (MSP) with a very small staff. The company needed to handle a growing number of clients efficiently while ensuring high-quality IT support. Initially, there were concerns about the amount of time that could be dedicated to each client under managed services agreements. The company also needed to find a way to offer comprehensive IT services, including remote monitoring and management, without overwhelming their limited resources. Read More
About Customer	Atlantic Data Team is an IT managed services provider based in Orlando, Florida, serving small and mid-sized businesses across various industries, including healthcare and legal sectors. The company was founded by James Gentry, who initially operated it as a one-man break-fix business. Over time, Atlantic Data Team has grown to include a full-time staff of five, supported by hundreds of technicians from Continuum's network operations center (NOC). The company focuses on providing world-class business service, support, and data protection to its diverse client base. With offices in the greater Orlando and Daytona Beach metropolitan areas, Atlantic Data Team has established itself as a reliable partner for businesses seeking comprehensive IT solutions. Read More
Solution	Atlantic Data Team adopted Continuum's fully integrated managed services solutions to transition from a break-fix operation to a managed services provider (MSP). The key components of this solution included Continuum's Remote Monitoring and Management (RMM) platform and support from a state-of-the-art Network Operations Center (NOC) located in Mumbai, India. The RMM platform allowed Atlantic Data Team to monitor client systems remotely, proactively addressing issues before they became significant problems. This enabled the company to handle a larger number of clients efficiently. The NOC provided additional support by identifying and addressing IT irregularities among customer networks, often resolving issues without requiring the MSP's direct involvement. This support system gave Atlantic Data Team the confidence to offer unlimited remote support to its clients, enhancing their service offerings and marketing appeal. Additionally, Atlantic Data Team leveraged Continuum Vault for business continuity, which involved continuous data backup and secure off-site replication. This solution was particularly valuable for clients in the healthcare and legal industries, where data protection is critical. The integrated approach of Continuum's solutions allowed Atlantic Data Team to provide comprehensive IT managed services, covering all aspects of their clients' IT needs. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Healthcare & Hospitals

Professional Service

Applicable Functions

Business Operation

Facility Management

Use Cases

Predictive Maintenance

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

System Integration

Challenge

Atlantic Data Team faced the challenge of transitioning from a break-fix operation to a managed services provider (MSP) with a very small staff. The company needed to handle a growing number of clients efficiently while ensuring high-quality IT support. Initially, there were concerns about the amount of time that could be dedicated to each client under managed services agreements. The company also needed to find a way to offer comprehensive IT services, including remote monitoring and management, without overwhelming their limited resources.

About Customer

Atlantic Data Team is an IT managed services provider based in Orlando, Florida, serving small and mid-sized businesses across various industries, including healthcare and legal sectors. The company was founded by James Gentry, who initially operated it as a one-man break-fix business. Over time, Atlantic Data Team has grown to include a full-time staff of five, supported by hundreds of technicians from Continuum's network operations center (NOC). The company focuses on providing world-class business service, support, and data protection to its diverse client base. With offices in the greater Orlando and Daytona Beach metropolitan areas, Atlantic Data Team has established itself as a reliable partner for businesses seeking comprehensive IT solutions.

Solution

Atlantic Data Team adopted Continuum's fully integrated managed services solutions to transition from a break-fix operation to a managed services provider (MSP). The key components of this solution included Continuum's Remote Monitoring and Management (RMM) platform and support from a state-of-the-art Network Operations Center (NOC) located in Mumbai, India. The RMM platform allowed Atlantic Data Team to monitor client systems remotely, proactively addressing issues before they became significant problems. This enabled the company to handle a larger number of clients efficiently. The NOC provided additional support by identifying and addressing IT irregularities among customer networks, often resolving issues without requiring the MSP's direct involvement. This support system gave Atlantic Data Team the confidence to offer unlimited remote support to its clients, enhancing their service offerings and marketing appeal. Additionally, Atlantic Data Team leveraged Continuum Vault for business continuity, which involved continuous data backup and secure off-site replication. This solution was particularly valuable for clients in the healthcare and legal industries, where data protection is critical. The integrated approach of Continuum's solutions allowed Atlantic Data Team to provide comprehensive IT managed services, covering all aspects of their clients' IT needs.

Impact #1	Atlantic Data Team successfully transitioned from a break-fix operation to a managed services provider (MSP), significantly expanding its client base.
Impact #2	The company was able to offer unlimited remote support to its clients, enhancing its service offerings and marketing appeal.
Impact #3	The support from Continuum's Network Operations Center (NOC) allowed Atlantic Data Team to handle a larger number of clients efficiently, without overwhelming their limited resources.

Impact #1

Atlantic Data Team successfully transitioned from a break-fix operation to a managed services provider (MSP), significantly expanding its client base.

Impact #2

The company was able to offer unlimited remote support to its clients, enhancing its service offerings and marketing appeal.

Impact #3

The support from Continuum's Network Operations Center (NOC) allowed Atlantic Data Team to handle a larger number of clients efficiently, without overwhelming their limited resources.

Benefit #1	Atlantic Data Team tripled its scope of business after adopting Continuum's managed services solutions.
Benefit #2	The company maintained strong growth even during the weak economy of the past few years.

Benefit #1

Atlantic Data Team tripled its scope of business after adopting Continuum's managed services solutions.

Benefit #2

The company maintained strong growth even during the weak economy of the past few years.

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Overview

Atlantic Data Team Finds Confidence with Continuum Managed Services

Operational Impact

Quantitative Benefit