NETSCOUT Case Studies Assuring Work-from-Anywhere User Experience With Smart Edge Monitoring

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	Assuring Work-from-Anywhere User Experience With Smart Edge Monitoring NETSCOUT

Assuring Work-from-Anywhere User Experience With Smart Edge Monitoring

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Remote Monitoring & Control Systems Networks & Connectivity - Network Management & Analysis Software Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Pharmaceuticals
Applicable Functions	Discrete Manufacturing Logistics & Transportation Quality Assurance
Use Cases	Edge Computing & Edge Intelligence Inventory Management Manufacturing System Automation Predictive Maintenance Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services Data Science Services Software Design & Engineering Services System Integration Testing & Certification
Challenge	The pharmaceutical company was facing challenges due to its expansion and workforce transition which led to hundreds of remote sites with limited IT visibility. The company was undergoing digital transformations amid a global hybrid workforce transition which was challenging daily IT operations and strategic project advancements. The Network Operations (NetOps) team was leading efforts to diversify and expand business technology platforms to keep pace with organizational growth. As a result, strategic planning had been commenced for Cloud-based services, Equinix Colocated Data Centers (Co-lo’s), VMware virtualization, Software as a Service (SaaS), and Unified Communications as a Service (UCaaS) projects in the Americas, EMEA, and APAC regions. Read More
About Customer	The customer is a leading pharmaceutical company that has seen year-over-year business expansion linked to revenue growth, continued Research & Development (R&D) innovations, and well-executed merger and acquisition strategies. The company has realized these financial successes across a challenging COVID-19 business era for global pharma, with their R&D, Contact Center, Business, Manufacturing, and Sales Operations all impacted by the organization’s hybrid workforce transition. Even before the pandemic’s arrival, the Network Operations (NetOps) team was leading efforts to diversify and expand business technology platforms to keep pace with organizational growth. Read More
Solution	The NetOps team addressed their collective near-term IT requirements and strategic project goals with a NETSCOUT Smart Edge Monitoring deployment that improved visibility into client edges, network edge environments, cloud service edges, and data center edges. The contracted NETSCOUT Premium Service Engineer (PSE) collaborated with the NetOps team and other IT resources to maximize the value delivered by the Smart Edge Monitoring investment by assisting in defining a visibility expansion strategy that factored closing blind spots into all service edges, including client (e.g., remote and WFH offices), cloud, network, and data center. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Functional Applications - Remote Monitoring & Control Systems

Networks & Connectivity - Network Management & Analysis Software

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Pharmaceuticals

Applicable Functions

Discrete Manufacturing

Logistics & Transportation

Quality Assurance

Use Cases

Edge Computing & Edge Intelligence

Inventory Management

Manufacturing System Automation

Predictive Maintenance

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Software Design & Engineering Services

System Integration

Testing & Certification

Challenge

The pharmaceutical company was facing challenges due to its expansion and workforce transition which led to hundreds of remote sites with limited IT visibility. The company was undergoing digital transformations amid a global hybrid workforce transition which was challenging daily IT operations and strategic project advancements. The Network Operations (NetOps) team was leading efforts to diversify and expand business technology platforms to keep pace with organizational growth. As a result, strategic planning had been commenced for Cloud-based services, Equinix Colocated Data Centers (Co-lo’s), VMware virtualization, Software as a Service (SaaS), and Unified Communications as a Service (UCaaS) projects in the Americas, EMEA, and APAC regions.

About Customer

The customer is a leading pharmaceutical company that has seen year-over-year business expansion linked to revenue growth, continued Research & Development (R&D) innovations, and well-executed merger and acquisition strategies. The company has realized these financial successes across a challenging COVID-19 business era for global pharma, with their R&D, Contact Center, Business, Manufacturing, and Sales Operations all impacted by the organization’s hybrid workforce transition. Even before the pandemic’s arrival, the Network Operations (NetOps) team was leading efforts to diversify and expand business technology platforms to keep pace with organizational growth.

Solution

The NetOps team addressed their collective near-term IT requirements and strategic project goals with a NETSCOUT Smart Edge Monitoring deployment that improved visibility into client edges, network edge environments, cloud service edges, and data center edges. The contracted NETSCOUT Premium Service Engineer (PSE) collaborated with the NetOps team and other IT resources to maximize the value delivered by the Smart Edge Monitoring investment by assisting in defining a visibility expansion strategy that factored closing blind spots into all service edges, including client (e.g., remote and WFH offices), cloud, network, and data center.

Impact #1	Improved IT performance and end-user experience, regardless of service edge, application, or work location.
Impact #2	Cost-effective, end-through-end visibility without borders.
Impact #3	Improved collaboration, reduced functionality silos, and quicker time-to-value from their NETSCOUT investment.

Impact #1

Improved IT performance and end-user experience, regardless of service edge, application, or work location.

Impact #2

Cost-effective, end-through-end visibility without borders.

Impact #3

Improved collaboration, reduced functionality silos, and quicker time-to-value from their NETSCOUT investment.

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Overview

Assuring Work-from-Anywhere User Experience With Smart Edge Monitoring

Operational Impact