NETSCOUT
Case Studies
Assuring Voice Performance Amid UC Technology and Service Delivery Transformations
Overview
Assuring Voice Performance Amid UC Technology and Service Delivery TransformationsNETSCOUT |
Application Infrastructure & Middleware - API Integration & Management Networks & Connectivity - Network Management & Analysis Software | |
Finance & Insurance | |
Remote Asset Management Remote Collaboration Remote Control | |
Software Design & Engineering Services System Integration | |
Operational Impact
Reliable Call Center performance for personal and business banking customers | |
Eased transition to remote banking delivery operations | |
Successfully rolling out this extended NETSCOUT visibility solution has increased the organizational profile of this local IT team, with this UC deployment serving as a model for future implementations across wider sections of the bank’s geographic business | |