NETSCOUT Case Studies Assuring Quality Client Engagements With UC&C Visibility Protects Revenue

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	Assuring Quality Client Engagements With UC&C Visibility Protects Revenue NETSCOUT

Assuring Quality Client Engagements With UC&C Visibility Protects Revenue

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Process Control & Optimization Remote Collaboration
Services	System Integration Testing & Certification
Challenge	The financial services company faced a challenge of engaging in introductory-level consultations with millions of potential investors. The company decided to upgrade their Avaya gateways supporting voice and video communications and move them to a VMware NSX-T environment. However, the vendor tools they were assessing for providing real-time views into, and quality assessments of the voice communications traffic traversing their environment, revealed shortcomings in visualizing voice performance metrics in the Avaya virtual gateway environment and providing the scalability to support the large-scale deployment. Read More
About Customer	The customer is a U.S. company that has been delivering financial services consulting to millions of individual investors for many years. The company’s investment products include mutual funds, stocks, bonds, and certificates of deposit. The company’s Web-based services and Contact Center resources support investor needs for remote account management activities. For years, Network Operations (NetOps) has coordinated successful troubleshooting in their core backbone environment by optimizing the smart analytics and packet-based smart data provided by their NETSCOUT solution. Read More
Solution	NETSCOUT emerged as the business and technology partner best-equipped to incrementally provide service edge visibility and real-time analysis to assure successful deployment and operations for Avaya voice and video gateways moved to VMware NSX-T. The NETSCOUT solution included an already-installed nGeniusONE Service Assurance platform with advanced, vendor-neutral analysis for voice and video, NETSCOUT Certified InfiniStreamNG (ISNG) appliances deployed in the company’s primary and secondary data centers, and nGenius Packet Flow Operating System (PFOS) software for Certified PFS 7100 series appliances. The UC Team was able to provide nGeniusONE analytics and reporting that were crucial in assuring the Executive Team of this IT project’s success. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Process Control & Optimization

Remote Collaboration

Services

System Integration

Testing & Certification

Challenge

The financial services company faced a challenge of engaging in introductory-level consultations with millions of potential investors. The company decided to upgrade their Avaya gateways supporting voice and video communications and move them to a VMware NSX-T environment. However, the vendor tools they were assessing for providing real-time views into, and quality assessments of the voice communications traffic traversing their environment, revealed shortcomings in visualizing voice performance metrics in the Avaya virtual gateway environment and providing the scalability to support the large-scale deployment.

About Customer

The customer is a U.S. company that has been delivering financial services consulting to millions of individual investors for many years. The company’s investment products include mutual funds, stocks, bonds, and certificates of deposit. The company’s Web-based services and Contact Center resources support investor needs for remote account management activities. For years, Network Operations (NetOps) has coordinated successful troubleshooting in their core backbone environment by optimizing the smart analytics and packet-based smart data provided by their NETSCOUT solution.

Solution

NETSCOUT emerged as the business and technology partner best-equipped to incrementally provide service edge visibility and real-time analysis to assure successful deployment and operations for Avaya voice and video gateways moved to VMware NSX-T. The NETSCOUT solution included an already-installed nGeniusONE Service Assurance platform with advanced, vendor-neutral analysis for voice and video, NETSCOUT Certified InfiniStreamNG (ISNG) appliances deployed in the company’s primary and secondary data centers, and nGenius Packet Flow Operating System (PFOS) software for Certified PFS 7100 series appliances. The UC Team was able to provide nGeniusONE analytics and reporting that were crucial in assuring the Executive Team of this IT project’s success.

Impact #1	The company was able to maintain quality customer engagement using their recently transformed UC&C environment.
Impact #2	The UC Team has assured high-quality voice performance across their transformed Avaya voice environment by adopting a proactive monitoring approach that promotes uninterrupted business delivery to clients.
Impact #3	The UC Team’s ability to use nGeniusONE metrics into call set-up, teardown, and quality, using traffic traversing in and out of the Avaya gateways.

Impact #1

The company was able to maintain quality customer engagement using their recently transformed UC&C environment.

Impact #2

The UC Team has assured high-quality voice performance across their transformed Avaya voice environment by adopting a proactive monitoring approach that promotes uninterrupted business delivery to clients.

Impact #3

The UC Team’s ability to use nGeniusONE metrics into call set-up, teardown, and quality, using traffic traversing in and out of the Avaya gateways.

Benefit #1	During the pandemic period, the company was able to report quarterly double-digit increases in assets under management as assessed in year-over-year performance.

Benefit #1

During the pandemic period, the company was able to report quarterly double-digit increases in assets under management as assessed in year-over-year performance.

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Overview

Assuring Quality Client Engagements With UC&C Visibility Protects Revenue

Operational Impact

Quantitative Benefit