NETSCOUT Case Studies Assuring Large-Scale Retail Banking Operations With Service Edge Visibility

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	Assuring Large-Scale Retail Banking Operations With Service Edge Visibility NETSCOUT

Assuring Large-Scale Retail Banking Operations With Service Edge Visibility

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Real-Time Location System (RTLS) Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	The regional financial services leader was facing challenges in assuring retail banking at thousands of regional locations. The bank's IT Operations team had specific requirements for their network performance monitoring solution. They wanted enhanced service edge visibility, user-friendly operations, and easy access to packet-based analysis. They needed to improve views into business service performance at regional bank locations and better visualization into data center operations hosted by their banking partner. They also wanted to improve visualization into the performance being delivered by two regional service providers (SPs) on behalf of the bank. The IT Operations team had goals for proactive monitoring and reduced finger-pointing that related to their expectations for better visualization into these respective SP environments. Read More
About Customer	The customer is a regional financial services leader that remained operational throughout the commercial challenges of COVID-19. The bank operates thousands of remote branches in support of millions of customers who required access to their banking, lending, and mortgage investments. The bank is part of a financial services consortium, with one of their institutional partners providing data center operations services on their behalf. Based on the financial results achieved during the pandemic, there was increased organizational awareness of the importance of assuring retail banking at thousands of regional locations. These concerns resonated with the Chief Technology Officer (CTO) and information technology operations (IT Operations) resources. Read More
Solution	The bank's IT leadership identified NETSCOUT as the vendor best equipped to deliver the expanded visibility, ease of use, and real-time monitoring of the multi-layer business service architecture supporting the bank’s day-to-day financial success. They decided to transition to the NETSCOUT nGeniusONE Service Assurance (nGeniusONE) platform. The NETSCOUT solution includes the software-based nGeniusONE real-time analytics platform for Linux, software-based ISNG smart visibility technology, software-based Remote ISNG technology, and nGenius Packet Flow Operating System (PFOS) software for Certified PFS 5000 series appliances. The nGeniusONE platform offers real-time Service Dashboard performance snapshots into third-party data center operations, internet and telecommunications services supporting retail banking, and the bank’s own network, application, and business service environment. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Real-Time Location System (RTLS)

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

The regional financial services leader was facing challenges in assuring retail banking at thousands of regional locations. The bank's IT Operations team had specific requirements for their network performance monitoring solution. They wanted enhanced service edge visibility, user-friendly operations, and easy access to packet-based analysis. They needed to improve views into business service performance at regional bank locations and better visualization into data center operations hosted by their banking partner. They also wanted to improve visualization into the performance being delivered by two regional service providers (SPs) on behalf of the bank. The IT Operations team had goals for proactive monitoring and reduced finger-pointing that related to their expectations for better visualization into these respective SP environments.

About Customer

The customer is a regional financial services leader that remained operational throughout the commercial challenges of COVID-19. The bank operates thousands of remote branches in support of millions of customers who required access to their banking, lending, and mortgage investments. The bank is part of a financial services consortium, with one of their institutional partners providing data center operations services on their behalf. Based on the financial results achieved during the pandemic, there was increased organizational awareness of the importance of assuring retail banking at thousands of regional locations. These concerns resonated with the Chief Technology Officer (CTO) and information technology operations (IT Operations) resources.

Solution

The bank's IT leadership identified NETSCOUT as the vendor best equipped to deliver the expanded visibility, ease of use, and real-time monitoring of the multi-layer business service architecture supporting the bank’s day-to-day financial success. They decided to transition to the NETSCOUT nGeniusONE Service Assurance (nGeniusONE) platform. The NETSCOUT solution includes the software-based nGeniusONE real-time analytics platform for Linux, software-based ISNG smart visibility technology, software-based Remote ISNG technology, and nGenius Packet Flow Operating System (PFOS) software for Certified PFS 5000 series appliances. The nGeniusONE platform offers real-time Service Dashboard performance snapshots into third-party data center operations, internet and telecommunications services supporting retail banking, and the bank’s own network, application, and business service environment.

Impact #1	Easy-to-use nGeniusONE visualization, reporting, and troubleshooting workflows versus another vendor’s solution that was perceived to be “complicated.”
Impact #2	Proactive monitoring views into Microsoft Office 365 performance supporting both on-premises and work-from-home banking employees.
Impact #3	Flexible, easier packet broker deployment offered by the software-based PFOS approach than a competitor’s traditional PFS appliance hardware.

Impact #1

Easy-to-use nGeniusONE visualization, reporting, and troubleshooting workflows versus another vendor’s solution that was perceived to be “complicated.”

Impact #2

Proactive monitoring views into Microsoft Office 365 performance supporting both on-premises and work-from-home banking employees.

Impact #3

Flexible, easier packet broker deployment offered by the software-based PFOS approach than a competitor’s traditional PFS appliance hardware.

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Overview

Assuring Large-Scale Retail Banking Operations With Service Edge Visibility

Operational Impact