NETSCOUT Case Studies Assuring High-Speed Availability to Government Resources During COVID-19

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	Assuring High-Speed Availability to Government Resources During COVID-19 NETSCOUT

Assuring High-Speed Availability to Government Resources During COVID-19

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation
Use Cases	Remote Collaboration Remote Control
Services	System Integration Testing & Certification
Challenge	The government agency was facing a significant increase in network bandwidth consumption due to the sudden shift to remote work amid the COVID-19 pandemic. This was putting a strain on their existing VPN capacity and Internet bandwidth. In addition to this, the agency was also tasked with supporting a new temporary unemployment program designed to provide financial assistance to residents who had lost their jobs due to the pandemic. The launch of a new dedicated website for accessing these benefits was expected to further tax the agency's already strained Internet resources. The agency's IT team lacked the necessary visibility to determine how the additional VPN and Internet capacity was performing. Read More
About Customer	The customer is a large-scale government agency that uses a centralized IT team to manage the network, application, and Unified Communications (UC) platforms necessary to deliver benefits and transaction processing for residents and visitors. The agency has been using the NETSCOUT® nGeniusONE platform for years to assure network and application performance and availability for their critical government services. Amid the COVID-19 pandemic, the agency's mission of providing citizens with uninterrupted access to the benefits and services required for everyday needs became even more crucial. Read More
Solution	In response to these critical challenges, emergency government funding was released to enable the IT staff to increase their infrastructure capacity. The IT team arranged for quick deployment of several InfiniStreamNG (ISNG) hardware appliances with extended storage to monitor the high-volume traffic expected to cross the new 40G and 100G network links. This would ensure they had the visibility necessary for troubleshooting and forensic analysis of issues going forward. The IT staff and NETSCOUT technologists worked together to monitor performance using nGeniusONE. The newly deployed ISNG appliances monitoring the new network links helped assure uninterrupted website availability and responsiveness for benefits applications and government resources processing those transactions, with nGeniusONE performance and utilization analysis in real time. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Use Cases

Remote Collaboration

Remote Control

Services

System Integration

Testing & Certification

Challenge

The government agency was facing a significant increase in network bandwidth consumption due to the sudden shift to remote work amid the COVID-19 pandemic. This was putting a strain on their existing VPN capacity and Internet bandwidth. In addition to this, the agency was also tasked with supporting a new temporary unemployment program designed to provide financial assistance to residents who had lost their jobs due to the pandemic. The launch of a new dedicated website for accessing these benefits was expected to further tax the agency's already strained Internet resources. The agency's IT team lacked the necessary visibility to determine how the additional VPN and Internet capacity was performing.

About Customer

The customer is a large-scale government agency that uses a centralized IT team to manage the network, application, and Unified Communications (UC) platforms necessary to deliver benefits and transaction processing for residents and visitors. The agency has been using the NETSCOUT® nGeniusONE platform for years to assure network and application performance and availability for their critical government services. Amid the COVID-19 pandemic, the agency's mission of providing citizens with uninterrupted access to the benefits and services required for everyday needs became even more crucial.

Solution

In response to these critical challenges, emergency government funding was released to enable the IT staff to increase their infrastructure capacity. The IT team arranged for quick deployment of several InfiniStreamNG (ISNG) hardware appliances with extended storage to monitor the high-volume traffic expected to cross the new 40G and 100G network links. This would ensure they had the visibility necessary for troubleshooting and forensic analysis of issues going forward. The IT staff and NETSCOUT technologists worked together to monitor performance using nGeniusONE. The newly deployed ISNG appliances monitoring the new network links helped assure uninterrupted website availability and responsiveness for benefits applications and government resources processing those transactions, with nGeniusONE performance and utilization analysis in real time.

Impact #1	Sustained availability of government unemployment benefits to impacted residents.
Impact #2	Uninterrupted business application access for at-home government workers.
Impact #3	Successful launch of the online unemployment website without system crashes.

Impact #1

Sustained availability of government unemployment benefits to impacted residents.

Impact #2

Uninterrupted business application access for at-home government workers.

Impact #3

Successful launch of the online unemployment website without system crashes.

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Overview

Assuring High-Speed Availability to Government Resources During COVID-19

Operational Impact