NETSCOUT Case Studies Assuring End-User Experience Across Multi-Vendor UCaaS Services

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	Assuring End-User Experience Across Multi-Vendor UCaaS Services NETSCOUT

Assuring End-User Experience Across Multi-Vendor UCaaS Services

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Oil & Gas Renewable Energy
Applicable Functions	Business Operation Human Resources
Use Cases	Remote Collaboration Remote Control
Services	System Integration Testing & Certification
Challenge	The company was facing challenges in integrating Microsoft Teams and Cisco Webex services to enhance employee productivity and performance quality. They were experiencing issues such as poor quality of voice and video transmissions in incoming streams, two-second latency on external calls, and 'choppy frames' during video exchanges in the integrated Microsoft/Cisco environment. The company was unable to monitor and analyze the traffic coming into the Cisco Webex and Microsoft Teams services from the internet due to visibility gaps into each vendor’s cloud environments. This led to finger-pointing across the IT Operations divide regarding the root cause of these issues. Read More
About Customer	The company is a leading transporter of natural gas and oil, and is also making significant progress in developing renewable energy generation resources. The company had earlier adopted voice, video, and Cisco TelePresence technology, which served them well when they announced a work-from-home (WFH) policy to safeguard personnel during the COVID-19 pandemic. Many employees began a near-overnight transition to their home offices. The company's IT Operations team had looked to NETSCOUT as a trusted business partner to deliver service assurance and visibility solutions across the business, with past projects assisting their efforts to migrate applications to Software-as-a-Service (SaaS) platforms. Read More
Solution	The company turned to the nGeniusONE platform, whose real-time performance analytics snapshots were based on NETSCOUT smart data derived from real-time network packet traffic, as well as user experience metrics generated from nGeniusPULSE nPoint tests at remote locations. The nGeniusONE and already-deployed InfiniStreamNG (ISNG) smart visibility appliances and nPoints were used to determine that the company’s network was not the root cause of these issues. The nGeniusPULSE nPoint synthetic test results from the WFH client edge perspective along with nGeniusONE and ISNGs at the data center for Cisco TelePresence service edge visibility, helped the IT organization achieve quick mean-time-to-knowledge (MTTK), detailed evidence to share with their Cisco collaborators, and was able to proceed with a successful integration in their multi-vendor environment. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Oil & Gas

Renewable Energy

Applicable Functions

Business Operation

Human Resources

Use Cases

Remote Collaboration

Remote Control

Services

System Integration

Testing & Certification

Challenge

The company was facing challenges in integrating Microsoft Teams and Cisco Webex services to enhance employee productivity and performance quality. They were experiencing issues such as poor quality of voice and video transmissions in incoming streams, two-second latency on external calls, and 'choppy frames' during video exchanges in the integrated Microsoft/Cisco environment. The company was unable to monitor and analyze the traffic coming into the Cisco Webex and Microsoft Teams services from the internet due to visibility gaps into each vendor’s cloud environments. This led to finger-pointing across the IT Operations divide regarding the root cause of these issues.

About Customer

The company is a leading transporter of natural gas and oil, and is also making significant progress in developing renewable energy generation resources. The company had earlier adopted voice, video, and Cisco TelePresence technology, which served them well when they announced a work-from-home (WFH) policy to safeguard personnel during the COVID-19 pandemic. Many employees began a near-overnight transition to their home offices. The company's IT Operations team had looked to NETSCOUT as a trusted business partner to deliver service assurance and visibility solutions across the business, with past projects assisting their efforts to migrate applications to Software-as-a-Service (SaaS) platforms.

Solution

The company turned to the nGeniusONE platform, whose real-time performance analytics snapshots were based on NETSCOUT smart data derived from real-time network packet traffic, as well as user experience metrics generated from nGeniusPULSE nPoint tests at remote locations. The nGeniusONE and already-deployed InfiniStreamNG (ISNG) smart visibility appliances and nPoints were used to determine that the company’s network was not the root cause of these issues. The nGeniusPULSE nPoint synthetic test results from the WFH client edge perspective along with nGeniusONE and ISNGs at the data center for Cisco TelePresence service edge visibility, helped the IT organization achieve quick mean-time-to-knowledge (MTTK), detailed evidence to share with their Cisco collaborators, and was able to proceed with a successful integration in their multi-vendor environment.

Impact #1	The company was able to proceed with a successful integration in their multi-vendor environment.
Impact #2	The company was able to optimize and deliver quality communications services to their employees, with fewer frustrations, while still meeting business continuity objectives during a stressful time.

Impact #1

The company was able to proceed with a successful integration in their multi-vendor environment.

Impact #2

The company was able to optimize and deliver quality communications services to their employees, with fewer frustrations, while still meeting business continuity objectives during a stressful time.

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Overview

Assuring End-User Experience Across Multi-Vendor UCaaS Services

Operational Impact