NETSCOUT
Case Studies
Assuring End-to-End Visibility and Real-Time Analysis of Teams, Webex, and Zoom
Overview
Assuring End-to-End Visibility and Real-Time Analysis of Teams, Webex, and ZoomNETSCOUT |
Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms | |
Finance & Insurance | |
Business Operation | |
Remote Collaboration Remote Control | |
System Integration | |
Operational Impact
The Voice Team successfully managed these multi-UC&C rollouts without adverse interruption to customer-facing service delivery or end-user experience. | |
This not only maintained their clients’ impressions of the company’s consistent dedication to outstanding service, but it also had the effect of protecting customer loyalty and revenue in the process. | |
Internally, this project elevated the profile of NETSCOUT technology in the perspective of the company’s executive team, while simultaneously extending the value of the existing investments, which supported all the new UCaaS solutions without requiring costly upgrades or add-ons. | |