NETSCOUT
Case Studies
Assuring a Quality Customer Experience for Contact Centers
Overview
Assuring a Quality Customer Experience for Contact CentersNETSCOUT |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management Networks & Connectivity - Network Management & Analysis Software | |
Finance & Insurance | |
Business Operation Sales & Marketing | |
Predictive Maintenance Supply Chain Visibility | |
System Integration Testing & Certification | |
Operational Impact
Ensured high-quality customer experience with the contact center | |
Lowered MTTR and improving IT collaboration with integrated solutions for all their service assurance needs | |
Reduced costs, management & technology complexity with single vendor for visibility & service assurance solutions | |