NETSCOUT Case Studies Assure MultiCloud Success With NETSCOUT Visibility

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	Assure MultiCloud Success With NETSCOUT Visibility NETSCOUT

Assure MultiCloud Success With NETSCOUT Visibility

NETSCOUT

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Infrastructure as a Service (IaaS) - Hybrid Cloud Infrastructure as a Service (IaaS) - Private Cloud
Applicable Industries	Professional Service
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The company's IT team was engaged in several critical digital transformation projects including investing in Equinix colocation (colo) operations in the Americas, Europe, and Asia to bring IT services closer to their remote offices worldwide, which ultimately delivers better service performance to the local employees. They were also leveraging cloud peering connections in Equinix colos with AWS Direct Connect and Azure ExpressRoute. The company’s individual business entities that depend on the IT organization for their connectivity and applications demand high quality service, often backed by service level agreements. With private data centers in the Americas and digital transformations involving colocation implementations and migrations to AWS cloud, this IT team recognized the need for visibility throughout their distributed ecosystem for ensuring proactive monitoring and troubleshooting to maintain employee productivity and revenue-generating, business activities. Read More
About Customer	This business process outsourcing (BPO) company is a trusted leader and consultant to many businesses on a broad range of strategic management and financial initiatives. With tens of thousands of employees in hundreds of offices around the world, this multi-billion-dollar firm communicates, collaborates, and operates effectively thanks to a highly skilled and dedicated IT organization. The IT organization supports multiple corporate business units, offering services, connectivity, applications, and expertise for all their corporate business groups. Their impact has been particularly significant over recent years as they have delivered on several mission-critical digital transformation initiatives for the company and set service level goals to ensure their “customers” needs were being met. Read More
Solution	Building upon their existing NETSCOUT® nGenius Enterprise Performance Management solution, the global Network Operations (NetOps) team added monitoring capabilities in strategic locations including the Equinix colo facilities and in the AWS cloud. The NetOps organization in charge of the visibility project were strong advocates of packet data as their preferred data source and designed the following nGenius solution deployment: The nGenius® 5000 series Packet Flow Switch is implemented in the data center and Equinix colos for packet acquisition, aggregation, and distribution to downstream monitoring tools including NETSCOUT ISNG software and vSTREAM virtual appliances. Targeted monitoring includes the packet traffic into and out of their internet links as well as the peering connections - AWS Direct Connect and Azure ExpressRoute. To support the overall network and application performance management solution, virtual instances of the nGeniusONE server and the nGeniusONE Dedicated Global Manager are deployed in Azure Cloud and leverages smart data from strategically deployed vSTREAMs and ISNG appliances. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Infrastructure as a Service (IaaS) - Hybrid Cloud

Infrastructure as a Service (IaaS) - Private Cloud

Applicable Industries

Professional Service

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The company's IT team was engaged in several critical digital transformation projects including investing in Equinix colocation (colo) operations in the Americas, Europe, and Asia to bring IT services closer to their remote offices worldwide, which ultimately delivers better service performance to the local employees. They were also leveraging cloud peering connections in Equinix colos with AWS Direct Connect and Azure ExpressRoute. The company’s individual business entities that depend on the IT organization for their connectivity and applications demand high quality service, often backed by service level agreements. With private data centers in the Americas and digital transformations involving colocation implementations and migrations to AWS cloud, this IT team recognized the need for visibility throughout their distributed ecosystem for ensuring proactive monitoring and troubleshooting to maintain employee productivity and revenue-generating, business activities.

About Customer

This business process outsourcing (BPO) company is a trusted leader and consultant to many businesses on a broad range of strategic management and financial initiatives. With tens of thousands of employees in hundreds of offices around the world, this multi-billion-dollar firm communicates, collaborates, and operates effectively thanks to a highly skilled and dedicated IT organization. The IT organization supports multiple corporate business units, offering services, connectivity, applications, and expertise for all their corporate business groups. Their impact has been particularly significant over recent years as they have delivered on several mission-critical digital transformation initiatives for the company and set service level goals to ensure their “customers” needs were being met.

Solution

Building upon their existing NETSCOUT® nGenius Enterprise Performance Management solution, the global Network Operations (NetOps) team added monitoring capabilities in strategic locations including the Equinix colo facilities and in the AWS cloud. The NetOps organization in charge of the visibility project were strong advocates of packet data as their preferred data source and designed the following nGenius solution deployment: The nGenius® 5000 series Packet Flow Switch is implemented in the data center and Equinix colos for packet acquisition, aggregation, and distribution to downstream monitoring tools including NETSCOUT ISNG software and vSTREAM virtual appliances. Targeted monitoring includes the packet traffic into and out of their internet links as well as the peering connections - AWS Direct Connect and Azure ExpressRoute. To support the overall network and application performance management solution, virtual instances of the nGeniusONE server and the nGeniusONE Dedicated Global Manager are deployed in Azure Cloud and leverages smart data from strategically deployed vSTREAMs and ISNG appliances.

Impact #1	Reduced MTTR with performance monitoring and troubleshooting throughout their cloud and colocation environments to ensure high quality experience for employees and customers.
Impact #2	Improved proactive monitoring and performance management in AWS cloud with business-critical services to meet SLA requirements.
Impact #3	NetOps is also in a better position to meet the service level agreements they have defined with their internal customers.

Impact #1

Reduced MTTR with performance monitoring and troubleshooting throughout their cloud and colocation environments to ensure high quality experience for employees and customers.

Impact #2

Improved proactive monitoring and performance management in AWS cloud with business-critical services to meet SLA requirements.

Impact #3

NetOps is also in a better position to meet the service level agreements they have defined with their internal customers.

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Overview

Assure MultiCloud Success With NETSCOUT Visibility

Operational Impact