EdgeVerve
Case Studies
AssistEdge RPA Streamlines Invoice Collections for Global Logistics Provider Amid COVID-19
Overview
AssistEdge RPA Streamlines Invoice Collections for Global Logistics Provider Amid COVID-19EdgeVerve |
Analytics & Modeling - Robotic Process Automation (RPA) | |
Transportation | |
Logistics & Transportation Sales & Marketing | |
Chatbots Personnel Tracking & Monitoring | |
Operational Impact
The implementation of AssistEdge RPA bots brought about significant operational improvements for the client. Despite reduced staff accessibility to internal system infrastructure due to remote working, the client was able to proceed with invoice processing without any disruptions. The automation of the process eliminated the need for staff to log onto customer websites, saving valuable time. The bots enabled teams to resolve customer invoice disputes quickly and provided information on collectable invoices sooner. This efficiency reduced the cycle time, which in turn improved the client's cash flow. The solution also improved the visibility of invoice disputes, allowing the client to manage them more effectively. | |
Quantitative Benefit
Improved visibility of invoice disputes of up to $10M | |
Eliminated the time spent logging onto customer websites | |
Reduced cycle time, which helped save on Daily Sales Outstanding, improving client’s cash flow | |