Case Studies ASP's Transition to an Integrated PLM, QMS, and CRM Platform

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	ASP's Transition to an Integrated PLM, QMS, and CRM Platform

ASP's Transition to an Integrated PLM, QMS, and CRM Platform

Technology Category	Functional Applications - Product Lifecycle Management Systems (PLM)
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Product Research & Development Quality Assurance
Use Cases	Regulatory Compliance Monitoring
Services	Cloud Planning, Design & Implementation Services Software Design & Engineering Services System Integration
Challenge	Following Fortive’s acquisition of ASP from Johnson & Johnson, ASP had one year to deploy its own technology stack to run the business. ASP recognized the opportunity to improve their business processes, as their quality management processes and capabilities were spread across multiple systems. ASP needed a platform that enabled them to communicate events with the FDA digitally through the FDA’s webtrader portal without requiring re-keying of any information captured in the complaint investigation process. ASP needed an interconnected platform that helped them swiftly intake, investigate, assess, report, and track all aspects of the complaint process, alleviate software overhead costs and gain organizational efficiencies, all while maintaining compliance and quality for the business. Read More
About Customer	Advanced Sterilization Products (ASP) is a global leader in developing innovative sterilization and infection prevention products. Healthcare facilities around the world rely on sterilized products and equipment to improve patient care and mitigate infections. Since its founding in 1986, ASP and its 1,500 employees across the globe have focused on providing the best-in-class infection prevention products and solutions for customers and their patients worldwide. Read More
Solution	ASP chose Salesforce for CRM, SAP for ERP, and Propel for QMS and PLM. The combination of these platforms provided ASP with an integrated solution for all of their product and quality information, effectively integrating customer, supplier, and product data across their entire value chain. Propel is the hub for all ASP quality system data and records, including product lifecycle management, supplier management, QS training, document control, CAPAs, nonconformances, calibration & maintenance, customer complaints, and audit observations. Propel’s feature-rich product success platform includes Digital FDA Submissions, allowing ASP to create and submit MedWatch 3500A adverse event forms electronically within Propel. Propel’s Digital FDA Submission capabilities help regulatory and quality teams easily and efficiently manage the entire process with FDA within one single platform. Read More Log in to view content
Contents

Technology Category

Functional Applications - Product Lifecycle Management Systems (PLM)

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Product Research & Development

Quality Assurance

Use Cases

Regulatory Compliance Monitoring

Services

Cloud Planning, Design & Implementation Services

Software Design & Engineering Services

System Integration

Challenge

Following Fortive’s acquisition of ASP from Johnson & Johnson, ASP had one year to deploy its own technology stack to run the business. ASP recognized the opportunity to improve their business processes, as their quality management processes and capabilities were spread across multiple systems. ASP needed a platform that enabled them to communicate events with the FDA digitally through the FDA’s webtrader portal without requiring re-keying of any information captured in the complaint investigation process. ASP needed an interconnected platform that helped them swiftly intake, investigate, assess, report, and track all aspects of the complaint process, alleviate software overhead costs and gain organizational efficiencies, all while maintaining compliance and quality for the business.

About Customer

Advanced Sterilization Products (ASP) is a global leader in developing innovative sterilization and infection prevention products. Healthcare facilities around the world rely on sterilized products and equipment to improve patient care and mitigate infections. Since its founding in 1986, ASP and its 1,500 employees across the globe have focused on providing the best-in-class infection prevention products and solutions for customers and their patients worldwide.

Solution

ASP chose Salesforce for CRM, SAP for ERP, and Propel for QMS and PLM. The combination of these platforms provided ASP with an integrated solution for all of their product and quality information, effectively integrating customer, supplier, and product data across their entire value chain. Propel is the hub for all ASP quality system data and records, including product lifecycle management, supplier management, QS training, document control, CAPAs, nonconformances, calibration & maintenance, customer complaints, and audit observations. Propel’s feature-rich product success platform includes Digital FDA Submissions, allowing ASP to create and submit MedWatch 3500A adverse event forms electronically within Propel. Propel’s Digital FDA Submission capabilities help regulatory and quality teams easily and efficiently manage the entire process with FDA within one single platform.

Impact #1	By choosing Propel, ASP was able to consolidate all 6 enterprise QMS applications into one fully integrated PLM and QMS solution.
Impact #2	Propel was a key solution in enabling ASP to meet their required timeline of standing up an entirely new technology stack within one year.
Impact #3	Integrating the Salesforce platform with SAP allowed ASP to create a true integrated platform with single sources of truth and eliminate double data entry.

Impact #1

By choosing Propel, ASP was able to consolidate all 6 enterprise QMS applications into one fully integrated PLM and QMS solution.

Impact #2

Propel was a key solution in enabling ASP to meet their required timeline of standing up an entirely new technology stack within one year.

Impact #3

Integrating the Salesforce platform with SAP allowed ASP to create a true integrated platform with single sources of truth and eliminate double data entry.

Benefit #1	6 months to launch full PLM, QMS, and CRM.
Benefit #2	10 years of QMS innovation in 6 months.
Benefit #3	80% of complaints are triggered from Salesforce Service cases.

Benefit #1

6 months to launch full PLM, QMS, and CRM.

Benefit #2

10 years of QMS innovation in 6 months.

Benefit #3

80% of complaints are triggered from Salesforce Service cases.

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Overview

ASP's Transition to an Integrated PLM, QMS, and CRM Platform

Operational Impact

Quantitative Benefit