NETSCOUT Case Studies Asian Environmental Protection Agency Improves Interoffice Communications Using nGenius Solution

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	Asian Environmental Protection Agency Improves Interoffice Communications Using nGenius Solution NETSCOUT

Asian Environmental Protection Agency Improves Interoffice Communications Using nGenius Solution

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Networks & Connectivity - Ethernet
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization
Services	System Integration Testing & Certification
Challenge	The Asian environmental protection agency is highly dependent on Lotus Notes for virtually all communications – email, scheduling, document sharing, etc. When Notes is slow, productivity and collaboration grind to a halt. IT needed to improve service delivery and implement tools to respond to issues more quickly. Prior to implementing the nGenius® solution, IT was forced to search through router/switch logs, ask the service provider to check their logs, compare logs, guess at the source of the problem and then verify that the proposed solution worked. The process was tedious, time consuming and error prone. Read More
About Customer	The customer is an Asian environment protection agency dedicated to formulating and enforcing policies and plans pertaining to environmental protection, energy conservation and the promotion of sustainable development. The agency employs about 1,600 employees who are dispersed between 12 branch offices. Virtually all communication is done through Lotus Notes. In fact, they have over 25 Lotus Notes servers, spread between the 12 offices, all replicating each other to ensure constant availability. A private Metro Ethernet network connects the branch offices. Traffic is encrypted before entering the WAN to preserve privacy and confidentiality. Read More
Solution	The agency’s use of the nGenius solution began with a single Infinistream® appliance which they located in their data center to provide them with centralized visibility into Lotus Notes performance. However, the IT teams quickly saw the benefit that complete packet-level visibility provides when viewing and analyzing problems that happened in the recent past and added additional InfiniStream appliances at three major branch offices to gain a broader view of the network. In addition, the solution analyzes a complex, multi-tier or multi-hop application flows to troubleshoot Internet access issues from or between branch offices. Building on the value of the NetScout Intelligent Data Sources in place, the agency leverages packet-flow data captured by the InfiniStream appliances to provide a single, unified view of the service-delivery environment. This end-to-end visibility provides the critical flow-based performance metrics and alarming the agency required for reporting, capacity planning and flow-based problem resolution. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Networks & Connectivity - Ethernet

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Services

System Integration

Testing & Certification

Challenge

The Asian environmental protection agency is highly dependent on Lotus Notes for virtually all communications – email, scheduling, document sharing, etc. When Notes is slow, productivity and collaboration grind to a halt. IT needed to improve service delivery and implement tools to respond to issues more quickly. Prior to implementing the nGenius® solution, IT was forced to search through router/switch logs, ask the service provider to check their logs, compare logs, guess at the source of the problem and then verify that the proposed solution worked. The process was tedious, time consuming and error prone.

About Customer

The customer is an Asian environment protection agency dedicated to formulating and enforcing policies and plans pertaining to environmental protection, energy conservation and the promotion of sustainable development. The agency employs about 1,600 employees who are dispersed between 12 branch offices. Virtually all communication is done through Lotus Notes. In fact, they have over 25 Lotus Notes servers, spread between the 12 offices, all replicating each other to ensure constant availability. A private Metro Ethernet network connects the branch offices. Traffic is encrypted before entering the WAN to preserve privacy and confidentiality.

Solution

The agency’s use of the nGenius solution began with a single Infinistream® appliance which they located in their data center to provide them with centralized visibility into Lotus Notes performance. However, the IT teams quickly saw the benefit that complete packet-level visibility provides when viewing and analyzing problems that happened in the recent past and added additional InfiniStream appliances at three major branch offices to gain a broader view of the network. In addition, the solution analyzes a complex, multi-tier or multi-hop application flows to troubleshoot Internet access issues from or between branch offices. Building on the value of the NetScout Intelligent Data Sources in place, the agency leverages packet-flow data captured by the InfiniStream appliances to provide a single, unified view of the service-delivery environment. This end-to-end visibility provides the critical flow-based performance metrics and alarming the agency required for reporting, capacity planning and flow-based problem resolution.

Impact #1	Automate and streamline the process of resolving service delivery issues affecting Lotus Notes performance through realtime monitoring, deep packet capture, and daily historical reporting.
Impact #2	Unified monitoring and reporting of branch network throughput for easier, more effective capacity planning.
Impact #3	Verify service provider SLAs on WAN performance.

Impact #1

Automate and streamline the process of resolving service delivery issues affecting Lotus Notes performance through realtime monitoring, deep packet capture, and daily historical reporting.

Impact #2

Unified monitoring and reporting of branch network throughput for easier, more effective capacity planning.

Impact #3

Verify service provider SLAs on WAN performance.

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Overview

Asian Environmental Protection Agency Improves Interoffice Communications Using nGenius Solution

Operational Impact