Case Studies Arlington Handitran Case Study

Edit This Case Study Record

	Arlington Handitran Case Study

Arlington Handitran Case Study

Technology Category	Analytics & Modeling - Real Time Analytics Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Cities & Municipalities Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Arlington Handitran originally contracted with Ecolane to replace an outdated, inefficient and manual scheduling and dispatching system. An inaccurate on-time-percentage, unreliable tracking of drivers and an overall user-unfriendly system added to Arlington’s woes. The key goals for the replacement were to increase productivity via schedule and dispatch automation and incorporate AVL functionality. Additionally, installation of MDT’s for data communications was a requirement. The overarching goals for the project included increasing the number of rides per hour, improving data collection, and enhancing reporting. Read More
About Customer	Arlington Handitran has provided door-to-door para transit service for disabled and elderly citizens in the communities of Arlington and Pantego, Texas for almost 30 years. Their fleet consists of over 20 specialized vehicles providing over 500 trips per day with a sizeable service area of 99 square miles in Arlington alone. Since 2008, Arlington Handitran has been an Ecolane customer and their platform has grown along with their needs. Read More
Solution	Ecolane originally partnered with Mentor Engineering to provide a turn-key solution with a focus on the key goals. Mentor Ranger mobile computers were installed on the dedicated vans and the Ecolane MDT software installed on touch screen smart phones for the contracted taxis. Both MDT solutions allow for real-time dispatching and AVL. Ecolane DRT was implemented for the tasks of route optimization, schedule automation, dispatching, supervision, and administration. The system provided continuous optimization and fully automated scheduling and dispatching. Automated data collection and real-time reporting improved system management and administration. Web-based supervision and administration tools allowed the staff to monitor, guide, control, and adjust their operation in real-time. Drivers had an intelligent interface, freeing them to focus on safety and customer service. As of 2014, all Handitran’s vehicles were equipped with Android-powered MDTs running Ecolane software. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Cities & Municipalities

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Arlington Handitran originally contracted with Ecolane to replace an outdated, inefficient and manual scheduling and dispatching system. An inaccurate on-time-percentage, unreliable tracking of drivers and an overall user-unfriendly system added to Arlington’s woes. The key goals for the replacement were to increase productivity via schedule and dispatch automation and incorporate AVL functionality. Additionally, installation of MDT’s for data communications was a requirement. The overarching goals for the project included increasing the number of rides per hour, improving data collection, and enhancing reporting.

About Customer

Arlington Handitran has provided door-to-door para transit service for disabled and elderly citizens in the communities of Arlington and Pantego, Texas for almost 30 years. Their fleet consists of over 20 specialized vehicles providing over 500 trips per day with a sizeable service area of 99 square miles in Arlington alone. Since 2008, Arlington Handitran has been an Ecolane customer and their platform has grown along with their needs.

Solution

Ecolane originally partnered with Mentor Engineering to provide a turn-key solution with a focus on the key goals. Mentor Ranger mobile computers were installed on the dedicated vans and the Ecolane MDT software installed on touch screen smart phones for the contracted taxis. Both MDT solutions allow for real-time dispatching and AVL. Ecolane DRT was implemented for the tasks of route optimization, schedule automation, dispatching, supervision, and administration. The system provided continuous optimization and fully automated scheduling and dispatching. Automated data collection and real-time reporting improved system management and administration. Web-based supervision and administration tools allowed the staff to monitor, guide, control, and adjust their operation in real-time. Drivers had an intelligent interface, freeing them to focus on safety and customer service. As of 2014, all Handitran’s vehicles were equipped with Android-powered MDTs running Ecolane software.

Impact #1	Increased overall organizational productivity by 40+%.
Impact #2	More trips were provided without adding or replacing vehicles.
Impact #3	Greater operational control for management.

Impact #1

Increased overall organizational productivity by 40+%.

Impact #2

More trips were provided without adding or replacing vehicles.

Impact #3

Greater operational control for management.

Benefit #1	Rides per hour increased from 1.87 to 2.29 in the first month, surpassing the target of 2.15.
Benefit #2	After 30 months of operations, rides per hour increased to 2.7.
Benefit #3	On-time performance at 95% (100% GPS verified).

Benefit #1

Rides per hour increased from 1.87 to 2.29 in the first month, surpassing the target of 2.15.

Benefit #2

After 30 months of operations, rides per hour increased to 2.7.

Benefit #3

On-time performance at 95% (100% GPS verified).

Download PDF Version

Overview

Arlington Handitran Case Study

Operational Impact

Quantitative Benefit