Microsoft Azure (Microsoft) Case Studies Arizona MVD's Cloud-Powered Transformation: Delivering Value and Engaging Citizens

Edit This Case Study Record

	Arizona MVD's Cloud-Powered Transformation: Delivering Value and Engaging Citizens Microsoft Azure (Microsoft)

Arizona MVD's Cloud-Powered Transformation: Delivering Value and Engaging Citizens

Microsoft Azure (Microsoft)

Technology Category	Functional Applications - Transportation Management Systems (TMS) Robots - Autonomous Guided Vehicles (AGV)
Applicable Industries	Cities & Municipalities Transportation
Applicable Functions	Logistics & Transportation Procurement
Use Cases	Public Transportation Management Vehicle Performance Monitoring
Services	System Integration Training
Challenge	The Arizona Department of Transportation's Motor Vehicle Division (MVD) was grappling with a 40-year-old system that was becoming increasingly difficult to maintain due to technical obsolescence. The outdated system lacked flexibility and was hindering the agency from delivering greater value to its customers. The MVD was keen on transforming its tools from being a roadblock to becoming a highway for delivering value. Another challenge was the siloed transactional model of ServiceArizona, which led to high degrees of inaccuracy, high risk of fraud, and the inability to detect fraudulent activities. The MVD was also faced with the challenge of securing state-appropriated funding for a large IT project. Read More
About Customer	The customer in this case study is the Arizona Department of Transportation's Motor Vehicle Division (MVD). As part of the Arizona Department of Transportation (ADOT), MVD has a history of technology initiative firsts. Over 20 years ago, it led the nation with ServiceArizona.com, the first United States online service for residents to renew vehicle registrations, driver licenses, and perform other tasks remotely. The MVD is committed to delivering value to its customers and is constantly seeking ways to improve its services and engage with the citizens of Arizona. Read More
Solution	The MVD embarked on the Motor Vehicle Modernization Project (MvM) to overcome these challenges. The project was funded through a unique model that involved renegotiating MVD’s long-term, directed-investment contract with IBM. This agreement required a portion of ServiceArizona fees to be reinvested in technology improvements. The MVD redirected these funds towards building a new system, at no additional cost to the taxpayer. The MvM team leveraged Microsoft Azure Government cloud, SQL Server, and a full Microsoft technology stack to build a new portal called AZ MVD Now. This portal enabled residents to access MVD services remotely, at their convenience. In addition, MVD also deployed a super portal, eAZ, that could be used by other agencies and organizations to leverage AZ MVD Now identity, authentication, and portal technology. Read More Log in to view content
Contents

Technology Category

Functional Applications - Transportation Management Systems (TMS)

Robots - Autonomous Guided Vehicles (AGV)

Applicable Industries

Cities & Municipalities

Transportation

Applicable Functions

Logistics & Transportation

Procurement

Use Cases

Public Transportation Management

Vehicle Performance Monitoring

Services

System Integration

Training

Challenge

The Arizona Department of Transportation's Motor Vehicle Division (MVD) was grappling with a 40-year-old system that was becoming increasingly difficult to maintain due to technical obsolescence. The outdated system lacked flexibility and was hindering the agency from delivering greater value to its customers. The MVD was keen on transforming its tools from being a roadblock to becoming a highway for delivering value. Another challenge was the siloed transactional model of ServiceArizona, which led to high degrees of inaccuracy, high risk of fraud, and the inability to detect fraudulent activities. The MVD was also faced with the challenge of securing state-appropriated funding for a large IT project.

About Customer

The customer in this case study is the Arizona Department of Transportation's Motor Vehicle Division (MVD). As part of the Arizona Department of Transportation (ADOT), MVD has a history of technology initiative firsts. Over 20 years ago, it led the nation with ServiceArizona.com, the first United States online service for residents to renew vehicle registrations, driver licenses, and perform other tasks remotely. The MVD is committed to delivering value to its customers and is constantly seeking ways to improve its services and engage with the citizens of Arizona.

Solution

The MVD embarked on the Motor Vehicle Modernization Project (MvM) to overcome these challenges. The project was funded through a unique model that involved renegotiating MVD’s long-term, directed-investment contract with IBM. This agreement required a portion of ServiceArizona fees to be reinvested in technology improvements. The MVD redirected these funds towards building a new system, at no additional cost to the taxpayer. The MvM team leveraged Microsoft Azure Government cloud, SQL Server, and a full Microsoft technology stack to build a new portal called AZ MVD Now. This portal enabled residents to access MVD services remotely, at their convenience. In addition, MVD also deployed a super portal, eAZ, that could be used by other agencies and organizations to leverage AZ MVD Now identity, authentication, and portal technology.

Impact #1	The implementation of the AZ MVD Now portal has resulted in significant operational improvements. The portal has provided a secure, improved, and expanded online service platform for the residents of Arizona, offering them the flexibility to access MVD services whenever and wherever they want. The portal has also proven to be more stable, reliable, and efficient than the old system. The project has not only transformed the MVD's operations but also has the potential to transform other government transactions. The eAZ super portal can be used by other agencies and organizations, thereby extending the benefits of the MvM project to all levels of government. The project has also enabled the MVD to stay open and serve customers throughout the COVID-19 pandemic.

Impact #1

The implementation of the AZ MVD Now portal has resulted in significant operational improvements. The portal has provided a secure, improved, and expanded online service platform for the residents of Arizona, offering them the flexibility to access MVD services whenever and wherever they want. The portal has also proven to be more stable, reliable, and efficient than the old system. The project has not only transformed the MVD's operations but also has the potential to transform other government transactions. The eAZ super portal can be used by other agencies and organizations, thereby extending the benefits of the MvM project to all levels of government. The project has also enabled the MVD to stay open and serve customers throughout the COVID-19 pandemic.

Benefit #1	More than 1 million Arizonans had activated AZ MVD Now accounts by August 6, 2020.
Benefit #2	MVD is now conducting nearly the same number of daily transactions—approximately 12,000—split evenly between remote and in-person activity as previously handled in office locations.
Benefit #3	Staff training now takes just three weeks instead of four months.

Benefit #1

More than 1 million Arizonans had activated AZ MVD Now accounts by August 6, 2020.

Benefit #2

MVD is now conducting nearly the same number of daily transactions—approximately 12,000—split evenly between remote and in-person activity as previously handled in office locations.

Benefit #3

Staff training now takes just three weeks instead of four months.

Download PDF Version

Overview

Arizona MVD's Cloud-Powered Transformation: Delivering Value and Engaging Citizens

Operational Impact

Quantitative Benefit