DocuWare
Case Studies
Archiving Without Tears
Overview
Archiving Without TearsDocuWare |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration | |
Apparel | |
Discrete Manufacturing Sales & Marketing | |
Inventory Management Supply Chain Visibility | |
Data Science Services System Integration | |
Operational Impact
All documents belonging to a process can be called up simultaneously at the touch of a button; for example complaints documents for a customer and the associated credit notes. | |
The search process is significantly faster, in particular with regard to waiting times for documents which in the past were often still with the scanning company when customer queries arose. | |
FALKE employees can now provide an immediate response to customer enquiries, answering queries directly over the phone, rather than having to tell the customer that they’ll get back to them. | |
Quantitative Benefit
The cost of the DocuWare implementation was amortized in just one year. | |
FALKE had to make a one-off investment of 35,000 euros in hardware and software. | |
In the past, the costs incurred by the previous procedure involving the service provider came to approximately the same amount. | |