Qlik Case Studies Arbinet achieves critical business visibility with QlikView

Edit This Case Study Record

	Arbinet achieves critical business visibility with QlikView Qlik

Arbinet achieves critical business visibility with QlikView

Qlik

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Telecommunications
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Predictive Quality Analytics Real-Time Location System (RTLS)
Services	Data Science Services System Integration
Challenge	Arbinet-thexchange, Inc., a leading provider of voice and IP solutions for buying and selling telecommunications capacity, was facing a challenge of limited insight into their daily financial and operational performance. They were primarily relying on spreadsheets to calculate revenue month-to-date for decision making and for revenue forecasting. The company could not pinpoint how minutes were used, pricing of various voice services at current transaction levels, where revenue was made and lost, how traders were performing, or market trends. The requirements to gather data, download to spreadsheets and execute macros were manually intensive. While providing more insight into Arbinet’s true performance, the time required for information analysis still delayed response times to business trends. Read More
About Customer	Arbinet-thexchange, Inc. is a leading provider of voice and IP solutions for buying and selling telecommunications capacity. The company provides marketplace and managed solutions for buying, selling, routing and settling telecommunications capacity – an online exchange for telecommunications minutes just as financial brokerages are for securities. Customers and suppliers include fixed line, mobile, wholesale and VoIP carriers as well as ISPs, calling card and content providers around the world who buy and sell voice and IP telecommunications capacity and content. The New Brunswick, New Jersey-based company – with offices in Chicago; Herndon, Virginia; Hong Kong; London; Beirut; and Guatemala – routes approximately 2% of the world’s international voice traffic to more than 1,300 destinations. Read More
Solution	Arbinet deployed a sophisticated enterprise application of QlikView to its field and senior management team across 5 business functions within 12 weeks. With QlikView, Arbinet now analyzes –on a daily basis – revenue by customer and telecom service; minutes traded, routed and settled by customer and service; pricing by customer and service; and more, to know where revenue is made and lost, accelerate business decisions and improve profitability. The QlikView application integrates analysis of disparate data formats from transactional and billing Operational Support Systems (OSS), enabling Arbinet to achieve a near real-time view of operational performance and business trends. The QlikView analysis covers dimensions such as revenue by customer and product; minutes traded, routed, and settled by customer and product; and pricing by customer and product on a near real-time basis. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Predictive Quality Analytics

Real-Time Location System (RTLS)

Services

Data Science Services

System Integration

Challenge

Arbinet-thexchange, Inc., a leading provider of voice and IP solutions for buying and selling telecommunications capacity, was facing a challenge of limited insight into their daily financial and operational performance. They were primarily relying on spreadsheets to calculate revenue month-to-date for decision making and for revenue forecasting. The company could not pinpoint how minutes were used, pricing of various voice services at current transaction levels, where revenue was made and lost, how traders were performing, or market trends. The requirements to gather data, download to spreadsheets and execute macros were manually intensive. While providing more insight into Arbinet’s true performance, the time required for information analysis still delayed response times to business trends.

About Customer

Arbinet-thexchange, Inc. is a leading provider of voice and IP solutions for buying and selling telecommunications capacity. The company provides marketplace and managed solutions for buying, selling, routing and settling telecommunications capacity – an online exchange for telecommunications minutes just as financial brokerages are for securities. Customers and suppliers include fixed line, mobile, wholesale and VoIP carriers as well as ISPs, calling card and content providers around the world who buy and sell voice and IP telecommunications capacity and content. The New Brunswick, New Jersey-based company – with offices in Chicago; Herndon, Virginia; Hong Kong; London; Beirut; and Guatemala – routes approximately 2% of the world’s international voice traffic to more than 1,300 destinations.

Solution

Arbinet deployed a sophisticated enterprise application of QlikView to its field and senior management team across 5 business functions within 12 weeks. With QlikView, Arbinet now analyzes –on a daily basis – revenue by customer and telecom service; minutes traded, routed and settled by customer and service; pricing by customer and service; and more, to know where revenue is made and lost, accelerate business decisions and improve profitability. The QlikView application integrates analysis of disparate data formats from transactional and billing Operational Support Systems (OSS), enabling Arbinet to achieve a near real-time view of operational performance and business trends. The QlikView analysis covers dimensions such as revenue by customer and product; minutes traded, routed, and settled by customer and product; and pricing by customer and product on a near real-time basis.

Impact #1	Improved time required for information analysis to near real-time.
Impact #2	Improve response to business trends from up to 30 days to near real time.
Impact #3	Expanded information analysis and insights into business drivers.

Impact #1

Improved time required for information analysis to near real-time.

Impact #2

Improve response to business trends from up to 30 days to near real time.

Impact #3

Expanded information analysis and insights into business drivers.

Benefit #1	Reduced the time required for information analysis to near real-time.

Benefit #1

Reduced the time required for information analysis to near real-time.

Download PDF Version

Overview

Arbinet achieves critical business visibility with QlikView

Operational Impact

Quantitative Benefit