Infobip
Case Studies
AppZone: Enhancing Fintech Services with 98% Uptime via SMS and USSD
Overview
AppZone: Enhancing Fintech Services with 98% Uptime via SMS and USSDInfobip |
Platform as a Service (PaaS) - Application Development Platforms | |
Retail Telecommunications | |
Leasing Finance Automation | |
Operational Impact
The implementation of Infobip’s solutions led to increased customer satisfaction and further positioned AppZone as a leading service provider. The reliable solutions drove brand loyalty, increased sales, and positively impacted the organization’s bottom line. The efficiency of AppZone’s business significantly improved, with less time and resources allocated to support issues and customer queries. This allowed staff to focus on new product development, higher-value conversations, and other core functions. AppZone also indicated that it would continue to use Infobip as a provider to execute its expansion strategy into other African countries. | |
Quantitative Benefit
Achieved targeted uptime of 98% for the end-users of AppZone’s enterprise customers. | |
The implementation of the solutions took about two weeks. | |
The solutions are used by 18 commercial banks and more than 450 microfinance banks across seven African countries. | |